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post #1 of 75 (permalink) Old 07-31-2012, 03:59 PM Thread Starter
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dgy service

I called dgy for service today. I was told that I had to bring my bike in and then they would order the part- recall service. They would keep my bike for 3 days as per Kawasaki- TOTAL LIE or until the part came in. It's a 30 minute repair, wtf. I have to wonder what "other problems" might I have in those 3 days. I called another Kawi dealer and was told that as soon as the part came in, he would call me to bring the bike in for the 30 minute repair.

Guess who I'm never buying parts and accessories from again.
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post #2 of 75 (permalink) Old 07-31-2012, 04:06 PM
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Chances are you'll get a nice list of upsells after those 3 days.
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post #3 of 75 (permalink) Old 07-31-2012, 04:08 PM
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Quote:
Originally Posted by ninjaridaz View Post
I called dgy for service today. I was told that I had to bring my bike in and then they would order the part- recall service. They would keep my bike for 3 days as per Kawasaki- TOTAL LIE or until the part came in. It's a 30 minute repair, wtf. I have to wonder what "other problems" might I have in those 3 days. I called another Kawi dealer and was told that as soon as the part came in, he would call me to bring the bike in for the 30 minute repair.

Guess who I'm never buying parts and accessories from again.
It could be their SOP, it has been a while, but when I used their service they seemed ok. Glad you were able to find a dealer that did not leave you without your bike unnecessarily.

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post #4 of 75 (permalink) Old 07-31-2012, 04:09 PM
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That was cool the other Kaw dealer did that for you. Who is it? It's stunning that DGY did that.

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post #5 of 75 (permalink) Old 07-31-2012, 04:10 PM
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30 min repair for what? What is the recall?

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post #6 of 75 (permalink) Old 07-31-2012, 04:11 PM
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Was it a custom exhaust weld on? I heard that takes a half hour.

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post #7 of 75 (permalink) Old 07-31-2012, 04:15 PM
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Quote:
Originally Posted by Chicago Performance View Post
Was it a custom exhaust weld on? I heard that takes a half hour.
That's my point. I'd like to really know what the recall is and who says it's a 30 min job.

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post #8 of 75 (permalink) Old 07-31-2012, 05:14 PM
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Moved to the proper forum.

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post #9 of 75 (permalink) Old 07-31-2012, 05:17 PM
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Originally Posted by Grasshopper View Post
That's my point. I'd like to really know what the recall is and who says it's a 30 min job.
http://www.ultimatemotorcycling.com/...12-concours-14

Rear MC rod and removing a brake guard.
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post #10 of 75 (permalink) Old 07-31-2012, 05:18 PM
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Quote:
Originally Posted by ;2061335

Summary:
Kawasaki is recalling certain model year 2008-2012 Concours 14 (ZG1400 A/B/C/D) motorcycles. Due to a gap between the brake pedal and guard, small stone or debris can become trapped, creating a brake drag. This can cause the rear brake to overheat, leading to rear brake damage and lock-up or failure of the rear brakes. The front brakes may also be affected on ZG1400C models.
Consequence:
If the brakes lock up or fail, there is an increased risk of a crash.
Remedy:
Kawasaki will notify owners, and dealers will replace the rear master cylinder rod end and remove the brake guard (if installed), free of charge. The safety recall is expected to begin on, or about, July 30, 2012. Owners may contact Kawasaki at 1-866-802-9381.
Looks like a quick fix, especially for a dealer
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post #11 of 75 (permalink) Old 07-31-2012, 05:20 PM
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Quote:
Originally Posted by pothiawala786 View Post
Looks like a quick fix, especially for a dealer
10-4.... Sounds like the time length is accurate. That is if the mechanic can locate his / her 10mm socket. If the socket is lost the job could turn into a several hour affair.

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post #12 of 75 (permalink) Old 07-31-2012, 05:50 PM
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Sounds like they are trying to avoid ordering the part for you and then have you not show up.


Bet that *never* happens......




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post #13 of 75 (permalink) Old 07-31-2012, 06:22 PM
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Originally Posted by BLARNEY View Post
Sounds like they are trying to avoid ordering the part for you and then have you not show up.


Bet that *never* happens......




Tom
Highly doubt someone would do that for a free recall service, although I guess it is possible.
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post #14 of 75 (permalink) Old 07-31-2012, 10:32 PM Thread Starter
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Quote:
Originally Posted by Grasshopper View Post
30 min repair for what? What is the recall?
Rear master cylinder rod end replacement for my bike.
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post #15 of 75 (permalink) Old 07-31-2012, 10:40 PM Thread Starter
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Quote:
Originally Posted by BLARNEY View Post
Sounds like they are trying to avoid ordering the part for you and then have you not show up.


Bet that *never* happens......




Tom
Don't care what their reason is. I don't appreciate being lied to. Makes you wonder what else they are not telling you.
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post #16 of 75 (permalink) Old 07-31-2012, 10:43 PM Thread Starter
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Quote:
Originally Posted by Grasshopper View Post
10-4.... Sounds like the time length is accurate. That is if the mechanic can locate his / her 10mm socket. If the socket is lost the job could turn into a several hour affair.
If the mechs at a shop can't find their tools, I don't think I want them working on my bike. Sounds like something out of the 3 stooges. "...tools...what tools? oh those tools.."
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post #17 of 75 (permalink) Old 07-31-2012, 11:01 PM
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It could be that DGY was following procedure, and the other dealer didn't. Usually warranty/recall work is a PITA for the dealer because they are paid by Kawi. For a half hour job, they probably decided to follow the book.

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post #18 of 75 (permalink) Old 08-01-2012, 12:07 AM

 
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Quote:
Originally Posted by ninjaridaz View Post
If the mechs at a shop can't find their tools, I don't think I want them working on my bike. Sounds like something out of the 3 stooges. "...tools...what tools? oh those tools.."
If you've never looked for a tool.Your exp.is limited

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I'd love to help but I don't chase parts.
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post #19 of 75 (permalink) Old 08-01-2012, 12:32 AM Thread Starter
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If you've never looked for a tool.Your exp.is limited
I also don't claim to be a factory certified mech, either.
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post #20 of 75 (permalink) Old 08-01-2012, 03:43 AM
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Instead of bitching about it on the forum why not walk in there face to face and ask the reasoning of why they needed your bike for 3 days.

1 you win and embarrass the hell out of them knowing you were right

2 you get a response and understand why they told you that

go time traveler style and go back in time, fuck his grandma, then shoot forward in time and then fuck his mom. Then return back to present state and call him a the product of two incest whores and hes your son and show video of you plowing the both members of his family. .
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post #21 of 75 (permalink) Old 08-01-2012, 07:38 AM

 
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Or maybe your bike isn't the only thing in their world .

Gus
We offer three kinds of service @ Resurrection
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post #22 of 75 (permalink) Old 08-01-2012, 08:49 AM
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Quote:
Originally Posted by resurrection View Post
Or maybe your bike isn't the only thing in their world .
+1. I had recall work done on my bike many years ago, just changing out the front wheel. It took a couple of days before I got the bike back. When I asked why 2 days I was told it was because it was the middle of the summer, lots of bikes in the shop, and they didn't have the new wheel in stock. Sounded reasonable to me, plus I trusted the shop.

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post #23 of 75 (permalink) Old 08-01-2012, 09:02 AM Thread Starter
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Instead of bitching about it on the forum why not walk in there face to face and ask the reasoning of why they needed your bike for 3 days.

1 you win and embarrass the hell out of them knowing you were right

2 you get a response and understand why they told you that
Why? Don't need to since I found another Kawi dealer to call me when the part comes in. What would I need to listen to? More bs about how they are too busy and I'm not their only customer. News flash- they are not the only service provider. Sounds you guys work there or something. Just letting others know about dgy and their long hold times on the phone and unsatisfactory service. They are busy- good for them. USED to go there.
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post #24 of 75 (permalink) Old 08-01-2012, 09:03 AM Thread Starter
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Originally Posted by Chills View Post
+1. I had recall work done on my bike many years ago, just changing out the front wheel. It took a couple of days before I got the bike back. When I asked why 2 days I was told it was because it was the middle of the summer, lots of bikes in the shop, and they didn't have the new wheel in stock. Sounded reasonable to me, plus I trusted the shop.
Well, that's not what they told me is it?

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post #25 of 75 (permalink) Old 08-01-2012, 10:15 AM

 
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You sound butt hurt because they didn't stand on their head for you.

Gus
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post #26 of 75 (permalink) Old 08-01-2012, 11:08 AM
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post #27 of 75 (permalink) Old 08-01-2012, 11:12 AM
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Right because his motorcycle is the most important one in the world. So he feels obligated to bitch about it to the entire world on an internet forum for what? To disgrace the shop?

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post #28 of 75 (permalink) Old 08-01-2012, 12:44 PM Thread Starter
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You sound butt hurt because they didn't stand on their head for you.
Just wanted them to do what the other dealer is doing without the bs. What time is your shift at dgy?
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post #29 of 75 (permalink) Old 08-01-2012, 12:46 PM Thread Starter
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Originally Posted by Grasshopper View Post
Right because his motorcycle is the most important one in the world. So he feels obligated to bitch about it to the entire world on an internet forum for what? To disgrace the shop?
Mission accomplished!

"The worst thing that you can do to a business is to not patronize there and spread the word to everyone else not to patronize them. Thanks for the heads up . I use to go there too."
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post #30 of 75 (permalink) Old 08-01-2012, 12:49 PM
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Did you share the name of the dealership that treated you well? Giving credit to the better shop may provide a greater benefit to fellow riders, then just expressing your dissatisfaction with the other.

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