Outstanding Service Experience - TZR - Chicagoland Sportbikes
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post #1 of 10 (permalink) Old 04-09-2014, 05:51 PM Thread Starter
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Join Date: Aug 2002
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Outstanding Service Experience - TZR

Thanks to people on here I heard about Tom Zont and his shop awhile back. At the time however, their shop was located at least one time zone away from Chicago, and I was satisfied to have my dirtbikes held together with zipties and HDTony's good intentions.

Fast forward.

Life afforded me a house in the middle of nowhere, and a nicer dirtbike. As it turns out, it was also close enough to the TZR shop that the trip didn't require a passport and a change of underpants (I keep a change with me regardless).

Took the new-to-me bike in for some refresh and maintenance last weekend, and have been blown away by the level of customer service and attention they have given me since. Blown away.

For those that don't know, I share Bug's mechanical impotence. I freely admit that I haven't mastered the concept of "righty tighty" and I know my place in the garage is close to the beer, and far away from the wrenches.

Much to my surprise, Scott Zont didn't laugh me out of his shop. Instead he took the time to translate things to me in a way that I could understand, and went above and beyond with little tweaks and extra (minor) repairs to make sure I spend my season riding instead of pushing.

Very cool.

Having worked at a bike shop (albeit a shitty one) and expecting to be miserable whenever I take something to a mechanic - I was pleasantly surprised to be treated like a customer from start to finish. Moreover, I feel as though the work they did was top shelf, the pricing was upfront and fair, and would highly recommend them to anyone looking for professional dirtbike services near LITH.

Thanks to all the guys here for the great recommendation. I will definitely be back.


<---- Patrick

Property of Evil Monkey Racing

Just because I don't care doesn't mean I don't understand.


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post #2 of 10 (permalink) Old 04-09-2014, 06:08 PM
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Join Date: Aug 2002
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I agree. The whole experience there has been and is top notch.

Last edited by brilama; 04-09-2014 at 06:23 PM.
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post #3 of 10 (permalink) Old 04-09-2014, 06:18 PM
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thats my nukka! Tom is da MAN!
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post #4 of 10 (permalink) Old 04-09-2014, 07:40 PM
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Join Date: Jun 2003
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Last edited by Ohfugit; 04-09-2014 at 07:43 PM.
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post #5 of 10 (permalink) Old 04-09-2014, 09:45 PM
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Just picked up an engine from TZR . Nice work .

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post #6 of 10 (permalink) Old 04-10-2014, 08:58 AM
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Yeah Tom has done a couple of rebuilds for my bikes and also some tear downs for me. He always is there to explain everything that has been done or he is going to do. Great customer service.
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post #7 of 10 (permalink) Old 04-10-2014, 11:56 AM
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yep, If tom gave me a commision for all the people ive sent there over the past 9 yrs and have said good shit i wouldnt have to work anymore!

DO YOU WANT TO BE A BETTER DIRT OR MX RIDER OR LEARN TO RIDE DIRT?


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post #8 of 10 (permalink) Old 04-10-2014, 06:21 PM
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post #9 of 10 (permalink) Old 04-10-2014, 07:08 PM
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Join Date: Sep 2008
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Its good to see people supporting and having positive experiences with local businesses.

You wanna see my itinerary?
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post #10 of 10 (permalink) Old 04-11-2014, 05:11 PM
Bug
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He did both Sumo work and Dirt Work for me - Like Patrick says above, i could have EASILY torn my own motors down to the nub and rebuilt them like a mad man but I am all for having things work and reducing the amount of left over parts afterwards, so Tom rocked my shit, I gave him money and had plenty of time to focus on the important things in life like proper nail clippings and adequate couch and recliner time - It is a fine line but I'd like to think I am close to mastery level on both of my family room fart harvesters

"Life is not a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside, thoroughly used up, totally worn out, and loudly proclaiming WOW, what a RIDE !!"
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