Walmart.com Safe return problems - Chicagoland Sportbikes
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post #1 of 12 (permalink) Old 11-07-2010, 07:09 PM Thread Starter
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Walmart.com Safe return problems

Ordered a safe from walmart.com Package looked good on the outside so I signed for it. After opening it, all 4 bottom corners were damaged pretty badly, with significant metal deformation on 2 of them and the bottom was warped. I contacted them about the exchange, that is where this starts.


9/20 - Contacted Walmart about damaged safe
9/20- Recieved reply that product was OOS and that I could return for refund.
9/21 - Recieved Walmart return email and signed return agreement -
9/21 - Recieved return processing email
9/21 - Revieved email stating a call tag had been issued thru Ceva freight. Ceva would contact me to schedule pickup.

10/22 - Recieved email return reminder. Have yet to hear from Ceva
10/22 - Email Walmart again to see whats going on.
10/22 - Recieve reply that a call tag had again been issued from Ceva

11/4 - Still no word from Ceva so I email Walmart again.
11/4 - Recieve reply telling me to call Ceva at 800-247-7356.
11/5 - Called "Ceva", they could not find me in the system
11/5 - Emailed walmart asking for a ref #
11/5 - Recieve reply with ref#
11/5 - Call "Ceva" using phone # provided by walmart. Number is to another company (Seko), not Ceva.
11/5 - Email Walmart asking for correct phone # to Ceva
11/5 - Recieve reply with correct phone #
11/5 - Call Ceva, the call tag was cancelled for unknown reasons. She would look into it and call me back.
11/5 - Ceva left message that they reopened a call tag and would contact me to arrange pick up.
11/6 - Recieve final return reminder from walmart.
11/6 - Email walmart with my emails attached asking for an extension (due to the trouble getting it picked up)
11/7 - Recieve generic reply.
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post #2 of 12 (permalink) Old 11-07-2010, 07:25 PM
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11/7 - Open generic thread on motorcycle forum
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post #3 of 12 (permalink) Old 11-07-2010, 07:31 PM
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11/7 - Realize that rolling back prices also means rolling back service

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post #4 of 12 (permalink) Old 11-07-2010, 07:51 PM
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11/7 - Realize that YOU are the people of Walmart.
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post #5 of 12 (permalink) Old 11-07-2010, 08:05 PM Thread Starter
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Jeez... just wanted to give a heads up for anyone looking to protect their firearms...
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post #6 of 12 (permalink) Old 11-07-2010, 08:08 PM
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Its time to let your credit card sort it out. It takes so much time and hassle to settle anything with these big companies, I let my bank do it for me.
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post #7 of 12 (permalink) Old 11-07-2010, 08:20 PM
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Quote:
Originally Posted by ClevisR6 View Post
Jeez... just wanted to give a heads up for anyone looking to protect their firearms...
Yeah sorry, I can understand the frustration with the return. Will walmart take the return in person, or is the safe too large?
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post #8 of 12 (permalink) Old 11-08-2010, 10:05 PM

 
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11/7 - Open generic thread on motorcycle forum


This thread is great.
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post #9 of 12 (permalink) Old 11-09-2010, 01:11 AM Thread Starter
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Its time to let your credit card sort it out. It takes so much time and hassle to settle anything with these big companies, I let my bank do it for me.
They credited my account almost immediately but say they will charge me again if not received in about 2 weeks. It took 3 weeks to get it delivered and it cannot seem to get picked up. I really like how it is the 3rd pick up request and the others were cancelled for "unknown reasons". I will end up disputing the charge if it shows up again.
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post #10 of 12 (permalink) Old 11-09-2010, 09:34 AM

 
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Quote:
Originally Posted by ClevisR6 View Post
They credited my account almost immediately but say they will charge me again if not received in about 2 weeks. It took 3 weeks to get it delivered and it cannot seem to get picked up. I really like how it is the 3rd pick up request and the others were cancelled for "unknown reasons". I will end up disputing the charge if it shows up again.
Hey, maybe they'll forget to pick it up, and forget to charge you again...
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post #11 of 12 (permalink) Old 11-09-2010, 09:36 AM
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11/7 - Realize that YOU are the people of Walmart.



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post #12 of 12 (permalink) Old 11-09-2010, 10:30 AM
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load it up on the truck, haul it to your local walmart, push it off the truck and tell the highschool underachievers to take it back to the customer counter for your return
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