Chicagoland worst dealership? - Chicagoland Sportbikes
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post #1 of 43 (permalink) Old 08-08-2002, 09:23 AM Thread Starter
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Chicagoland worst dealership?

I gotta nominate Bonzai Motorsports in Libertyville:

change in ownership has led to an ever increasing spiral down the toilet swirl in terms of ANY customer satisfaction whatsoever.

They've long since passed the point of competency for purchasing any more bikes from there, but I figured they would be good for the small stuff like accessories and what not.

NOPE!!!

I got into work yesterday and noticed that I was missing a bolt for the underside near the plastics holding my battery compartment to the subframe.

I had a co-worker drive me over to Bonzai at lunch time.

Walk in...no "hello, how you doing?" from anybody.
Walk over to parts counter, stand around patiently for 5 minutes while waiting for one guy to get off the phone and the other guy to stop chitchatting with some other guy that's not buying anything. Take a walk around the store, look at all the accessories and items they have on their not-so-high-traffic store. Come back to the parts counter and wait again. Phone guy is done with his conversation but has his nose buried in receipts and still won't give me the time of day or even a "just a sec, be right with ya". Other guy is still gabbing away....

Another 5 minutes later I finally get one of them to look up the part in the computer.

Salesrep: "Sorry we're out of stock on that part, I can order one for you and have it in a couple of days. It's a $3 part.

Me: "I need it now. How about I pay you $3 and you give me one off of one of the bikes on the floor"

Salesrep: "Duuuuuude, I can't do that. If somebody buys the bike then I'll have screwed a sale because of a $3 bolt.

Me: "ok, thanks anyway"

yeah right! like there's a mad rush to buy bikes from there.

anybody have a GOOD experience with them to counterpoint this?

if not, just bitch about the horror stories that you have with the other dealerships. I just want to see if there are any cases out there where people absolutely love a store (good sales, good parts, good service, ....)
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post #2 of 43 (permalink) Old 08-08-2002, 09:43 AM
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Here's One Nomination for best dealership

Well I can peronally vouch for Honda house. They have always treated me well excellently. I bought my Valkyrie from them. I had gone in to get a vtx1800, Ray let me take it for a ride and I loved it. Then he says, Ok I know how impulsive you are so you gotta try one more bike before you buy this one or you'll kick yourself later. He says he thinks I'll like it better. So he throws me the keys to a Valkyrie interstate. (Like I'm gonna turn down a free test ride.) So I say OK.

I took the Valk out came back and signed the papers on it . I absolutly fell in love with it and am so happy he made me do that. I felt he really wanted me to get the best bike for me, and not just to make a sale.

Honda house of elmhurst definaty gets 2 thumbs up from me.







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post #3 of 43 (permalink) Old 08-08-2002, 10:03 AM
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I second Honda House as the PREMIERE dealership for service and overall experience.

It's a small dealership and their accessorries are limited,


BUT THEY TREAT YOU WELL AND TAKE CARE OF REPEAT CUSTOMERS.

I've bought two bikes from them so far....
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post #4 of 43 (permalink) Old 08-08-2002, 10:08 AM
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Oh and I also have good stuff to say about naperville suzuki. They have treated me very well also. I have spent hours in there looking up parts prices and other shit and they are always patient with me.




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post #5 of 43 (permalink) Old 08-08-2002, 10:16 AM
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Nielsen's in Lake Villa

I've been gravitating toward Nielsen's lately... Folks are very friendly and helpful... I paid a fair price for my new helmet and when I went there at lunchtime on a Saturday with my mile-long "nuts and bolts list" the guys at the parts counter were more than cool with looking up everything.

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post #6 of 43 (permalink) Old 08-08-2002, 10:32 AM
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Banzai.

Well I bought my 9R from themin '98 while they were still under the old management. I also spent ALOT of $$$ with them on parts and stuff. The parts guys were fantastic. The service manager, who now works in my company now, was great too. But I will second that since the new ownership, they have gone down hill. Ernie is right, the parts guys, dont seem to know the first thing about customer service. I have not gone back there for service.

I went there earlier this spring due to them being real close to work. I needed an oil filter. 20 minutes later they still couldn't find it. Had to call the service dept to ask if they had any. Turns out they were under the counter right in front the the kid anyway. BTW thats just it. KIDS working there. Lucky if they got M liscence.

O and the thing about them I cant stand now. I lost my 15% discount that I got for buying the bike from them.

rant over
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post #7 of 43 (permalink) Old 08-08-2002, 10:37 AM
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Well, worst is Bonzai that I've seen. Never had much luck there buying anything more than oil. Now I won't even do that there.
One of their service techs was going to do some work on the Maxim on the side (since no dealership will work on bikes that old). Had to get a part but he never ordered it. I ordered the part from another dealership and took care of it myself.

Best: Nielsen's is good for parts, that's damn sure. Always helpful. Like their apparel department too! I'll be looking there when I get the next bike. Rabbit got a fair trade in value for his YZF there too. They are starting to sell triumph
Service is a bit pricey there though.


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post #8 of 43 (permalink) Old 08-08-2002, 10:41 AM
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well while where bashing stealerships i'd like to bash Northwest Honda in Crystal Lake. There crooks, why can i buy honda spray and polish cheaper at a kawasaki dealership????? and there salesmen treat you like your stupid and dont see that they are ripping you off! hello!!!

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post #9 of 43 (permalink) Old 08-08-2002, 10:55 AM
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Quote:
Originally posted by JimGoFast
well while where bashing stealerships i'd like to bash Northwest Honda in Crystal Lake. There crooks, why can i buy honda spray and polish cheaper at a kawasaki dealership????? and there salesmen treat you like your stupid and dont see that they are ripping you off! hello!!!
I have to agree with Jimbo here. Crystal Lake Honda Northwest sucks! End of story, and I bought my bike from them, got conned into a $500 service package (for oil changes and general maintenance.) Each time I brought my bike in they were pretty rude about getting a schedule, or adhering to their stated delivery time. Gave me a run around about needing to test drive it and everything, get the bike back and not even .1 mi had been put on.

Their service dept blows, and aren't very friendly(Sorry DanO, I know Phil I think it a relative/friend) I've bought enough stuff from them, then was bent over by them on the estimate for my accident last year. Hell, they never even bothered to take of the plastics and check things over. Ugh, they lost my business long ago!


Ciao,
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post #10 of 43 (permalink) Old 08-08-2002, 11:08 AM
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Quote:
Originally posted by GsxrTony
Oh and I also have good stuff to say about naperville suzuki. They have treated me very well also. I have spent hours in there looking up parts prices and other shit and they are always patient with me.
I'll second that. They're getting their act together pretty good. They can still be a little slow getting parts ordered or letting you know they're in but they're a decent bunch of guys trying to run a legitimate business.

Craig their service manager is conscientious and honest.

I think they deserve recognition for their efforts.

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post #11 of 43 (permalink) Old 08-08-2002, 11:27 AM
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Quote:
Originally posted by Lupi


I have to agree with Jimbo here. Crystal Lake Honda Northwest sucks! End of story, and I bought my bike from them, got conned into a $500 service package (for oil changes and general maintenance.) Each time I brought my bike in they were pretty rude about getting a schedule, or adhering to their stated delivery time. Gave me a run around about needing to test drive it and everything, get the bike back and not even .1 mi had been put on.

Their service dept blows, and aren't very friendly(Sorry DanO, I know Phil I think it a relative/friend) I've bought enough stuff from them, then was bent over by them on the estimate for my accident last year. Hell, they never even bothered to take of the plastics and check things over. Ugh, they lost my business long ago!
Wow... I'm surprised to hear things about their service dept.... most people I know are generally pretty happy. Phill is a friend of DanO, and my cousin (I actually met DanO through Phill...) But whatever - if you were treated poorly, then you were treated poorly, not gonna defend them. Just go somewhere else next time.

As for their sales dept... well, they're motorcycle salesmen. It's pretty rare you find a salesman that ISN'T a dick. Especially those Haider and Nick characters over at Woodfield Motorsports - they're the worst of the bunch

I'm not gonna say anything about HondaNW's parts dept. staff...

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post #12 of 43 (permalink) Old 08-08-2002, 11:58 AM
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Quote:
It's pretty rare you find a salesman that ISN'T a dick. Especially those Haider and Nick characters over at Woodfield Motorsports - they're the worst of the bunch

you ant kidding...i went over there and this skinny fucker was rude to me...i was like wanting to buy a new 2002 R-1 and he was like telling me i cant ride for shit and i am some posing bitch streets of woodfeild whore that just hangs out...so instead he was trying to get me to the card board cut out of the r-1


just kidding...nick is a cool mofo



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post #13 of 43 (permalink) Old 08-08-2002, 12:56 PM
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Re: Chicagoland worst dealership?

Quote:
Originally posted by Ernie
I gotta nominate Bonzai Motorsports in Libertyville:

change in ownership has led to an ever increasing spiral down the toilet swirl in terms of ANY customer satisfaction whatsoever.

They've long since passed the point of competency for purchasing any more bikes from there, but I figured they would be good for the small stuff like accessories and what not.

NOPE!!!

I got into work yesterday and noticed that I was missing a bolt for the underside near the plastics holding my battery compartment to the subframe.

I had a co-worker drive me over to Bonzai at lunch time.

Walk in...no "hello, how you doing?" from anybody.
Walk over to parts counter, stand around patiently for 5 minutes while waiting for one guy to get off the phone and the other guy to stop chitchatting with some other guy that's not buying anything. Take a walk around the store, look at all the accessories and items they have on their not-so-high-traffic store. Come back to the parts counter and wait again. Phone guy is done with his conversation but has his nose buried in receipts and still won't give me the time of day or even a "just a sec, be right with ya". Other guy is still gabbing away....

Another 5 minutes later I finally get one of them to look up the part in the computer.

Salesrep: "Sorry we're out of stock on that part, I can order one for you and have it in a couple of days. It's a $3 part.

Me: "I need it now. How about I pay you $3 and you give me one off of one of the bikes on the floor"

Salesrep: "Duuuuuude, I can't do that. If somebody buys the bike then I'll have screwed a sale because of a $3 bolt.

Me: "ok, thanks anyway"

yeah right! like there's a mad rush to buy bikes from there.

anybody have a GOOD experience with them to counterpoint this?

if not, just bitch about the horror stories that you have with the other dealerships. I just want to see if there are any cases out there where people absolutely love a store (good sales, good parts, good service, ....)
If I'm not mistaken, Bonzai was bought by Young America in MAdison. IF thats the case, then I'm not surprised how bad Bonzai is now. BOTH Young Americas (in Madison and Beaver Damned) SUCK ASS!!!! Their sales peopel mostly couldnt ride a motorcycle much less know about them.

I'm not crazy, my mother had me tested.
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post #14 of 43 (permalink) Old 08-08-2002, 01:40 PM Thread Starter
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Quote:
Originally posted by Odysseys



you ant kidding...i went over there and this skinny fucker was rude to me...i was like wanting to buy a new 2002 R-1 and he was like telling me i cant ride for shit and i am some posing bitch streets of woodfeild whore that just hangs out...so instead he was trying to get me to the card board cut out of the r-1


just kidding...nick is a cool mofo
yeah, for Woodfield team & shop. I've gotten great service and discounts on bike goodies there. Nick (doubleR) was helpful with quotes when I was shopping for a replacement bike. Cool shop and I love giving business to them.

the only thing I can ding them on is that they're not an authorized Suzuki dealership
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post #15 of 43 (permalink) Old 08-08-2002, 01:48 PM
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LOL... yeah Ernie... I beat 'em up too about it!

That's ok tho - they can still get Suzuki parts n stuff

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post #16 of 43 (permalink) Old 08-08-2002, 01:49 PM
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Quote:
Originally posted by Ernie



the only thing I can ding them on is that they're not an authorized Suzuki dealership
Not everyones perfect. Someday they will see the light




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post #17 of 43 (permalink) Old 08-08-2002, 02:04 PM
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You are right Rob. Young America

I like that other shop on the other side of town. Engelhart I think it is. But thats just based on appearance not dealing with.

There is another up in Richland Center thats large and has lots to look at. I forget the name at the moment.
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post #18 of 43 (permalink) Old 08-08-2002, 02:24 PM
 
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Quote:
Originally posted by Ernie


the only thing I can ding them on is that they're not an authorized Suzuki dealership
Yeah Yeah.....Ever since those damn Gixxers(post '00) came out...
I need to suck it up and get Suzuki oh I could use the extra business... I would double my parts #s in replacement parts for suzuki....LMFAO...
Anyways thanks guys

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post #19 of 43 (permalink) Old 08-08-2002, 02:30 PM
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Quote:
Originally posted by dano5150


I could use the extra business... I would double my parts #s in replacement parts for suzuki....LMFAO...

Soooooooo what are you saying, Dan?



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post #20 of 43 (permalink) Old 08-08-2002, 02:47 PM
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If you go Honda...you'd sell a ton of bikes, but wouldn't do much service/parts busniness
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post #21 of 43 (permalink) Old 08-08-2002, 02:50 PM
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i want one of them little vespa's mopads....ill pimp that bitch around SOW could you imagine the amount of trim i would be attracting?



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post #22 of 43 (permalink) Old 08-08-2002, 04:33 PM
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Quote:
Originally posted by OmniGLH
LOL... yeah Ernie... I beat 'em up too about it!

That's ok tho - they can still get Suzuki parts n stuff
Yep got my clutch cable for my 750 from them, at least i know when i order from them im gonna get it and get it within a couple of days!

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post #23 of 43 (permalink) Old 08-08-2002, 07:32 PM
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I've always had good luck with the Parts Department at Speed Limit Cycle. They can usually get me really fair prices on anything OEM or from LP or Parts Unlimited.

The service department ripped me last time getting my tires mounted, but once before Jerry in service gave me a freebie on riviting the masterlink on my new chain. So they are on the shady side of 50/50.

Mike in parts is a decent guy and has always done me right. I give him an A.
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post #24 of 43 (permalink) Old 08-08-2002, 09:53 PM
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Quote:
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You are right Rob. Young America

I like that other shop on the other side of town. Engelhart I think it is. But thats just based on appearance not dealing with.

There is another up in Richland Center thats large and has lots to look at. I forget the name at the moment.

I bought both my FZR600 and YZF750 from Engelhart Center. Both from teh same salesman, Dennis. Got a good deal on both. Even test rode the YZF. The one in Richland Center is Vetesniks. IF I stay with sportbikes, thats where I'm going. They can beat Engelharts prices anyday now.

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post #25 of 43 (permalink) Old 08-08-2002, 11:16 PM
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Quote:
Originally posted by YZFRob



I bought both my FZR600 and YZF750 from Engelhart Center. Both from teh same salesman, Dennis. Got a good deal on both. Even test rode the YZF. The one in Richland Center is Vetesniks. IF I stay with sportbikes, thats where I'm going. They can beat Engelharts prices anyday now.
Yep thats them.
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post #26 of 43 (permalink) Old 08-09-2002, 12:03 AM
 
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Yea BANZAI SUCKS BUTT! Ok on the plus side I bought my TL100R there and got it for just under 9k out the door way towards the end of the season ('00)...and while a few guys told me I could have found an even better deal, but this was still pretty good I think (I also had them throw in the first check up). Now when I brought my bike in for service it sat there for a month and a half. Then they told me they ordered the wrong color parts and I had a different place tow it outta there that day (Ron & Brians...excellent work). Every day it would be some other excuse...my bike was untouched from the spot where I parked it when it first came in. As an instructor I tell all of my students to avoid that place with a passion. Half the guys have no clue as to what they're talking about. One guy tried to convince me that the Katana was a better track bike than the 600 gixxer...I don't remember exactly what he said because I think blood began pouring from my ears. They have a nice selection (when it's in stock), and a lot of used bikes...however I wish that the fleas from a thousand camels infest the armpits of most of the sales people there. Basically to sum it up, I'm not too thrilled with them.
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post #27 of 43 (permalink) Old 08-09-2002, 03:32 AM
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Worst on the south side are Watson Motorsports and Midlothian Sports & Cycle. Watson is just a plain ripoff. I unfortunately experinced this firsthand.I have never heard of anyone getting treated right there. Always some $300 toilet paper warranty, broken used bikes, service is sub-par and runarounds-a-plenty there. Midlothian Sports&Cycle are just plain greedy. Management is bad and when my g/f worked there she was constantly sexually harassed. Not to mention stupidly high prices on used and slim deals on new.
Speed Limit is OK, but dont dare buy a used bike there! They are a salvage rebuilder with a frickin` awesome painter. They are proof that you really CAN polish a turd! Parts dept. is good tho.
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post #28 of 43 (permalink) Old 08-09-2002, 08:57 AM
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Quote:
Originally posted by X-SLaYeR
Worst on the south side are Watson Motorsports and Midlothian Sports & Cycle. Watson is just a plain ripoff. I unfortunately experinced this firsthand.I have never heard of anyone getting treated right there. Always some $300 toilet paper warranty, broken used bikes, service is sub-par and runarounds-a-plenty there. Midlothian Sports&Cycle are just plain greedy. Management is bad and when my g/f worked there she was constantly sexually harassed. Not to mention stupidly high prices on used and slim deals on new.
Speed Limit is OK, but dont dare buy a used bike there! They are a salvage rebuilder with a frickin` awesome painter. They are proof that you really CAN polish a turd! Parts dept. is good tho.
Tru dat!


Doc

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post #29 of 43 (permalink) Old 08-09-2002, 10:33 AM
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I've been going to Banzai on and off since the early 70's, when it was owned by Harry Pauley (Northern Illinois Honda). Someone should bury that place- it's dead. All it's really ever had going for it is LOCATION. It's the only Honda dealer between Lake Villa and Des Plaines, and that fact gets them a lot of business.

Under the current ownership, it's the worst it's ever been. You can feel and sense the people working there don't give a shit, the attitiude and low morale just comes across. When they do finally interact with you, it's apparant they for the most part are incompetent.

Rumor has it the place might not be around long.

I've been treated with honesty and respect at DesPlaines Honda, and Ron and Brian's in Waukegan, and continue to trust both dealerships as they've earned that over the years.
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post #30 of 43 (permalink) Old 08-09-2002, 10:43 AM
Jim
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somebody should send this thread to them think it will help???(banzai that is)

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