I gotta nominate Bonzai Motorsports in Libertyville:
change in ownership has led to an ever increasing spiral down the toilet swirl in terms of ANY customer satisfaction whatsoever.
They've long since passed the point of competency for purchasing any more bikes from there, but I figured they would be good for the small stuff like accessories and what not.
I got into work yesterday and noticed that I was missing a bolt for the underside near the plastics holding my battery compartment to the subframe.
I had a co-worker drive me over to Bonzai at lunch time.
Walk in...no "hello, how you doing?" from anybody.
Walk over to parts counter, stand around patiently for 5 minutes while waiting for one guy to get off the phone and the other guy to stop chitchatting with some other guy that's not buying anything. Take a walk around the store, look at all the accessories and items they have on their not-so-high-traffic store. Come back to the parts counter and wait again. Phone guy is done with his conversation but has his nose buried in receipts and still won't give me the time of day or even a "just a sec, be right with ya". Other guy is still gabbing away....
Another 5 minutes later I finally get one of them to look up the part in the computer.
Salesrep: "Sorry we're out of stock on that part, I can order one for you and have it in a couple of days. It's a $3 part.
Me: "I need it now. How about I pay you $3 and you give me one off of one of the bikes on the floor"
Salesrep: "Duuuuuude, I can't do that. If somebody buys the bike then I'll have screwed a sale because of a $3 bolt.
Me: "ok, thanks anyway"
yeah right! like there's a mad rush to buy bikes from there.
anybody have a GOOD experience with them to counterpoint this?
if not, just bitch about the horror stories that you have with the other dealerships. I just want to see if there are any cases out there where people absolutely love a store (good sales, good parts, good service, ....)