Home Fax service help please!!!!!!! - Chicagoland Sportbikes
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post #1 of 8 (permalink) Old 12-07-2005, 11:22 PM Thread Starter
AKA... blueberryboytoy
 
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Home Fax service help please!!!!!!!

OK boys and girls, I'm about to hurt someone over at comcast.
I just had Comcast digital voice installed today in my home for use of faxing 99% of the time only for my business. Well, I can't even fax out 1/2 the time because i just found out that the comcast digital voice may not be compatable with my fax machine. I 75% of the time get a dropped line message or some shit. To make matters worse they don't even have a list yet of which fax machines are compatible with their services. I have tried myfax.com and shit but takes too long and i don't have time to scan in 100 documents and save them all to different files.
So,...my question to all of you who have fax machines set up at home and use them regularly, who is your carrier and does it work for your incoming and outgoing faxes 100% of the time?
I would appreciate any and all info you can give me, i'm running out of options here and getting really frustrated. Thanks again everyone for your help on this.

"Smooth roads do not make skillful riders"
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post #2 of 8 (permalink) Old 12-07-2005, 11:52 PM
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You should be using POTS and not VOIP for faxing.

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post #3 of 8 (permalink) Old 12-08-2005, 09:45 AM Thread Starter
AKA... blueberryboytoy
 
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Quote:
Originally Posted by shadrach
You should be using POTS and not VOIP for faxing.
thx dude. but this means what exactly???

"Smooth roads do not make skillful riders"
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post #4 of 8 (permalink) Old 12-08-2005, 09:49 AM
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In onther words SBC is pots.

Viop is comcast I use vonage which is also VOIP. and I am able to fax, but I have had a few errors. Nort sure if it was the phone line or my peice of chit fax machine. I'm sure someone will have the answer for you here.




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post #5 of 8 (permalink) Old 12-08-2005, 09:53 AM
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Quote:
I'd been having major issues with fax reliability on Vonage. It's taken 10 days to fix, but with input from tech support found a cheap easy solution, that seems to work. We put a DSL filter netween the Fax and the MTA box - presto works like a dream.
I found this post on another website.




HDTony.... Damn glad to meet you!

Government's view of the economy could be summed up in a few short phrases: If it moves, tax it. If it keeps moving, regulate it. And if it stops moving, subsidize it.

- Ronald Reagan

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post #6 of 8 (permalink) Old 12-08-2005, 10:00 AM
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Quote:
If you are unable to send and or receive faxes try lowering the baud rate on the fax machine to 9600. Also disable the ECM feature on the fax machine if applicable. If you are still experiencing technical difficulties contact Vonage Customer Care by phone
I found this on vonages website in the faq section.




HDTony.... Damn glad to meet you!

Government's view of the economy could be summed up in a few short phrases: If it moves, tax it. If it keeps moving, regulate it. And if it stops moving, subsidize it.

- Ronald Reagan

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post #7 of 8 (permalink) Old 12-08-2005, 10:29 AM Thread Starter
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Quote:
Originally Posted by HDTony
I found this post on another website.
Hey thx Tony. I called comcast this am and they said try a converter that takes the line from Digital to analog. I'll give this a shot too. I didn't think this would be so hard to fax something, shit.
Do you think maybe i should switch over to SBC to get the POTS network then? My fax machine is only about a year old. I could fax a regular machine ok, but if i try to fax someone with an efax or myfax account, never goes through.

Thx again for your help Tony! Keep on truckin'.

"Smooth roads do not make skillful riders"
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Keith
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post #8 of 8 (permalink) Old 12-08-2005, 04:37 PM
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A dsl converter is your best bet from what it sounds like. I think ken may have had an extra one laying around. Check with him.

If you back to SBC for pots which is short for Plain Old Telefone Service it will be just as expensive as you were paying before

I know with vonage my phone bill is only 15 bucks a month and I can add a fax line fo 9 bucks a month.




HDTony.... Damn glad to meet you!

Government's view of the economy could be summed up in a few short phrases: If it moves, tax it. If it keeps moving, regulate it. And if it stops moving, subsidize it.

- Ronald Reagan

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