Sorry Comcast guys but you just gotta laugh!
As part of investigating my service problems with VoIP I noticed on those days when the temp was -5 that my downstream power from Comcast was +27dbmv...WAY too high...but I actually got them to admit it, even though the first-tier support tried once again to get me to replace my modem and another one wanted me to plug the modem into the wall instead of my UPS! (yeah, packet loss to Vonage is due to my UPS!!!
Don't even get me started on their first-tier support!
So anyway, as usual the tech comes out and is someone who I can actually talk to and understands the problem. First tier tells me that they can fix the problem without affecting my upstream, tech tells me "yes, we've had calls all over Naperville due to the cold", but when he's here the temp is almost +40 and the downstream power is back to an acceptable +11dbmv.
So today my service goes out, I look outside and a line tech is outside in a truck and when the service returns...voila..he had put a 6db attentuator in the line and my upstream power is now up 6db to compensate but still in an acceptable range.
So much for not affecting my upstream power!
You know you just gotta laugh! I'm really starting to believe ignorance is bliss!
Any bets that when the temps go below zero that my downstream power will now be +21dbmv?
Any chance of them adjusting the temperature compensation on their amps?