I hate HP/Compaq tech support - Chicagoland Sportbikes
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post #1 of 32 (permalink) Old 09-11-2006, 04:39 PM Thread Starter
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I hate HP/Compaq tech support

and I treat these guys like crap to show my distaste. take that, "bob"!

Chris
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post #2 of 32 (permalink) Old 09-11-2006, 04:40 PM
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Looks like someone has a case of the Mondays?

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post #3 of 32 (permalink) Old 09-11-2006, 04:40 PM
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Hahah Indian Support rocks. 50% of the time you can't understand them.

I love the begining where you have to say stuff to get to the right Queue. You screem Tech support into your phone 3 times and it still has no idea what you want.

-Mo
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post #4 of 32 (permalink) Old 09-11-2006, 04:41 PM Thread Starter
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I'm such a dick to these guys, its great.

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post #5 of 32 (permalink) Old 09-11-2006, 04:47 PM
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Quote:
Originally Posted by Vcook
I'm such a dick to these guys, its great.

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post #6 of 32 (permalink) Old 09-11-2006, 04:48 PM Thread Starter
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Quote:
Originally Posted by 2weelpilot
Seriously, i've called them more times(for replacement parts and such) than most people call their mom. I know the routine and I ramrod my way through the conversation till I get my way.

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post #7 of 32 (permalink) Old 09-11-2006, 04:54 PM
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post #8 of 32 (permalink) Old 09-12-2006, 01:22 AM
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haha dell's isnt much better. thick indian accent.. hello my name is mike.. sure it is lol
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post #9 of 32 (permalink) Old 09-12-2006, 01:35 AM
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Show of hands, who's 2nd or 3rd language is fluent in conversation?

Everyone Exaggerates

We're being taken for a ride... agaaaaaaain.....


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post #10 of 32 (permalink) Old 09-12-2006, 01:39 AM
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Quote:
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Show of hands, who's 2nd or 3rd language is fluent in conversation?
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post #11 of 32 (permalink) Old 09-12-2006, 01:42 AM
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Quote:
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Show of hands, who's 2nd or 3rd language is fluent in conversation?


+1

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post #12 of 32 (permalink) Old 09-12-2006, 02:14 AM
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Just right down a very technical question, ask it about three times in a row, and they will connect you to the right people .

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post #13 of 32 (permalink) Old 09-12-2006, 02:51 AM
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This is pretty damn funny... http://www.youtube.com/watch?v=an-x9ZfIliw

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post #14 of 32 (permalink) Old 09-12-2006, 09:38 AM
 
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I wish they would just use their real names or shorten them. God knows Mr Czerkawski is easy to pronounce looking at it
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post #15 of 32 (permalink) Old 09-12-2006, 09:49 AM
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I just blatently tell them I want the next level. After 2 or 3 transfers, it always gets routed back to the USA with a higher level American tech.

You really cant blame them for trying to weed out the bozos that didnt plug something in using $3/hr help in india.

"When in doubt, use full throttle. It may not improve your situation, but it will end the suspense."
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post #16 of 32 (permalink) Old 09-12-2006, 09:56 AM
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Quote:
Originally Posted by XxMarsxX
Hahah Indian Support rocks. 50% of the time you can't understand them.

I love the begining where you have to say stuff to get to the right Queue. You screem Tech support into your phone 3 times and it still has no idea what you want.
I only had to deal with HP/Compaq Server support and they are based in Oregon so no issues with English.


And they are educated too.


Fluent in my 2nd language (English)

<---- Andy

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Last edited by .:K2:.; 09-12-2006 at 09:58 AM.
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post #17 of 32 (permalink) Old 09-12-2006, 10:09 AM Thread Starter
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Quote:
Originally Posted by Arch
Show of hands, who's 2nd or 3rd language is fluent in conversation?
I tell you what, you show me where I made any mention of a different languague or a language barrier of any kind and I'll answer your question.

It doesnt matter if my tech support call goes to India or Kansas, my experience is much the same. My point was that it's always a pain in my ass and if I didn't know the runaround it would be a real nightmare, I feel bad for the average joe calling in.

Chris
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post #18 of 32 (permalink) Old 09-12-2006, 10:21 AM
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Quote:
Originally Posted by Vcook
I tell you what, you show me where I made any mention of a different languague or a language barrier of any kind and I'll answer your question.
Tell you what, show me where my statement was directed at you versus the mentioning of not being able to understand the support rep as mentioned by other posters.

Everyone Exaggerates

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post #19 of 32 (permalink) Old 09-12-2006, 10:33 AM Thread Starter
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Quote:
Originally Posted by Arch
Tell you what, show me where my statement was directed at you versus the mentioning of not being able to understand the support rep as mentioned by other posters.
I tell you what, when attempting to play devil's advocate in one of my threads be sure to direct your statements and not toss them out in generality. You simply meant to stir the pot, being it's my thread I was insulted.

Chris
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post #20 of 32 (permalink) Old 09-12-2006, 10:34 AM
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Quote:
Originally Posted by Vcook
I tell you what, when attempting to play devil's advocate in one of my threads be sure to direct your statements and not toss them out in generality. You simply meant to stir the pot, being it's my thread I was insulted.


There, we're all nice now.

Everyone Exaggerates

We're being taken for a ride... agaaaaaaain.....


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post #21 of 32 (permalink) Old 09-12-2006, 10:35 AM
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And I tell you what, HP/Compaq Server support is the Shizzznit!

<---- Andy

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post #22 of 32 (permalink) Old 09-12-2006, 10:36 AM Thread Starter
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Quote:
Originally Posted by .:K2:.
And I tell you what, HP/Compaq Server support is the Shizzznit!

I love compaq servers. I've got racks and racks full of them.

Chris
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post #23 of 32 (permalink) Old 09-12-2006, 10:37 AM
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Quote:
Originally Posted by Vcook
I love compaq servers. I've got racks and racks full of them.

<---- Andy

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post #24 of 32 (permalink) Old 09-12-2006, 10:42 AM
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Quote:
Originally Posted by Vcook
I love compaq servers. I've got racks and racks full of them.
Me too, but I dont have racks and racks, only two racks.

"When in doubt, use full throttle. It may not improve your situation, but it will end the suspense."
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post #25 of 32 (permalink) Old 09-12-2006, 10:45 AM Thread Starter
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Quote:
Originally Posted by Kegger
Me too, but I dont have racks and racks, only two racks.
I've been meaning to take a picture for a long time, they look so cool in the dark with all the pretty lights.

Chris
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post #26 of 32 (permalink) Old 09-12-2006, 10:53 AM
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Our 'racks' are being condensed down using 16 core Sunfire T2000's.
Those are simply amazing when running specifically written multi-threaded application code.

Everyone Exaggerates

We're being taken for a ride... agaaaaaaain.....


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post #27 of 32 (permalink) Old 09-12-2006, 10:54 AM
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Tech support overall sucks because thier job directive is to get you off the phone and not to help you.

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post #28 of 32 (permalink) Old 09-12-2006, 10:58 AM
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Quote:
Originally Posted by Arch
Our 'racks' are being condensed down using 16 core Sunfire T2000's.
Those are simply amazing when running specifically written multi-threaded application code.
My company decided to go the opposite route; they got rid of the $500K Alpha/Sun servers and installed 250 HP servers to take on that role.

<---- Andy

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post #29 of 32 (permalink) Old 09-12-2006, 10:59 AM Thread Starter
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Quote:
Originally Posted by logtar
Tech support overall sucks because thier job directive is to get you off the phone and not to help you.
which is why i go directly into, "I know what is wrong, send my this part" mode, after the succumb I say "I'm comfortable with replacing this myself and I'm familiar with your return policy, let me know when you have the case number ready for me to write down".

Chris
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post #30 of 32 (permalink) Old 09-12-2006, 11:05 AM
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Quote:
Originally Posted by .:K2:.
My company decided to go the opposite route; they got rid of the $500K Alpha/Sun servers and installed 250 HP servers to take on that role.
Agreed on the old Sun big-iron... *BARF*
These new ones using their T1 cool-threads chips are an insane price/performance/power ratio.

I always had luck leveraging the sales account rep when it came to support. Buy enough from them and then call them all the time for RMAs, parts, etc. They'll get your account bumped so you go through their 'flow' easier and quicker... Always worked at Sun and Netapp

When you play the "We're putting your kids through college" routine it sometimes helps...

Everyone Exaggerates

We're being taken for a ride... agaaaaaaain.....


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Last edited by Arch; 09-12-2006 at 11:14 AM.
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