Lack of Knowledge in Dealerships - Chicagoland Sportbikes
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post #1 of 15 (permalink) Old 02-06-2007, 03:40 PM Thread Starter
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Lack of Knowledge in Dealerships

The lack of knowledge about motorcycles in general with people working in dealerships amazes the hell out of me. How do you order, recommend or sell parts to a person (customer) if you don't even know how to tighten a chain on your own bike? I'm not saying you should be a mechanic working the parts counter, just have some basic knowledge of bikes. Maybe dealerships should allow the parts guys to tag along with a mechanic once or twice a week for a couple hours back in the shop.

I've had numerous occasions when ordering parts where I experience this. Too many to count actually. Today I called to order seals for the shock on my KX250. The parts person goes, "You need to order a whole entire new shock"

WTF!!!!!!

So I went online and looked on Ron Ayers, which I was trying to avoid because I want the parts by Friday. They sell a complete seal kit for the shock to rebuild it. I have to buy a whole new shock. Give me a fucking break.

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post #2 of 15 (permalink) Old 02-06-2007, 03:43 PM
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Hmmmm...maybe just that dealership Nick...or I just get lucky with the ones I deal with....but then I rarely deal with dealerships. I have been lucky and never been caught between a rock and a hard place.

Sometimes goodbye is your second chance.
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post #3 of 15 (permalink) Old 02-06-2007, 03:46 PM
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My local Yamaha dealer just turns the screen around and says "point at what you want". Works for me since most of the time they don't know what I want.

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post #4 of 15 (permalink) Old 02-06-2007, 03:46 PM
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+1, I can't tell you how many times this has happened to me at DGY, there's a reason I don't shop there anymore.

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post #5 of 15 (permalink) Old 02-06-2007, 03:48 PM
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post #6 of 15 (permalink) Old 02-06-2007, 03:51 PM
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post #7 of 15 (permalink) Old 02-06-2007, 04:14 PM
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I buy stuff on the internet :shrug

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post #8 of 15 (permalink) Old 02-06-2007, 05:48 PM
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I've had good service at CSC in Midlothian.
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post #9 of 15 (permalink) Old 02-06-2007, 06:11 PM
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post #10 of 15 (permalink) Old 02-07-2007, 08:27 AM
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It's cheaper online, so I only go to the dealer if I need the parts right away. but I bring the part number so they don't get confused.

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post #11 of 15 (permalink) Old 02-07-2007, 08:53 AM
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When you consistently shop for 'lowest cost' and 'cheapest motorcycles' you're going to get 'stupidest people' and 'crap service'. This is why quality service is always worth a few extra bucks.

This is why it pays to patronize those businesses that KNOW their stuff.

Anyhow, when you find an intelligent, sentient being at a local dealership, make sure you give them business. Take the time to get to know them and you know what? 9 times out of 10, they'll take care of the person they know before the person they've never seen before. They'll also work harder (usually) to make sure you're happy and take the time to find out if you need the whole shock, or if you just need a seal kit. And if you're the kind of guy to bring in your own part numbers on stuff to be ordered, you can be sure they'll love you even more, since you've just made their job 3X easier!

I'm sure this will come as a shock to some of you nickel and dimers, Motorcycling is about passion, not dollars. Find someone who's 'into bikes' and give them your business. This is the best way to keep people in the business.

Otherwise, the Internet remains your best bet.

Anyhow, good luck on your shock parts.
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post #12 of 15 (permalink) Old 02-07-2007, 08:58 AM Thread Starter
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Quote:
Originally Posted by crashomon View Post
When you consistently shop for 'lowest cost' and 'cheapest motorcycles' you're going to get 'stupidest people' and 'crap service'. This is why quality service is always worth a few extra bucks.

This is why it pays to patronize those businesses that KNOW their stuff.

Anyhow, when you find an intelligent, sentient being at a local dealership, make sure you give them business. Take the time to get to know them and you know what? 9 times out of 10, they'll take care of the person they know before the person they've never seen before. They'll also work harder (usually) to make sure you're happy and take the time to find out if you need the whole shock, or if you just need a seal kit. And if you're the kind of guy to bring in your own part numbers on stuff to be ordered, you can be sure they'll love you even more, since you've just made their job 3X easier!

I'm sure this will come as a shock to some of you nickel and dimers, Motorcycling is about passion, not dollars. Find someone who's 'into bikes' and give them your business. This is the best way to keep people in the business.

Otherwise, the Internet remains your best bet.

Anyhow, good luck on your shock parts.
Rep sent,

And for the record I was in a bind getting the parts I need for this weekend. I usually either order from Ron Ayers or Midwest Action Cycle. Frenchy at Midwest Action is a very knowledgable parts guy who has helped me many times. He couldn't get me the parts I needed in time so I was shopping around.

I was just a little annoyed by one of the people I talked to yesterday.

"I pity the poor people who don't ride motorcycles"
-Malcolm Smith, champion motorcycle racer

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post #13 of 15 (permalink) Old 02-07-2007, 09:27 AM
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Quote:
Originally Posted by Grasshopper View Post
Rep sent,

And for the record I was in a bind getting the parts I need for this weekend. I usually either order from Ron Ayers or Midwest Action Cycle.

I was just a little annoyed by one of the people I talked to yesterday.
Ah, I see. I worked at MAC way back in 1991 for the holiday season. They run a tight shop there (in fact, I ordered a TS250 cylinder head from them back in 1980 when I was a twee lad!) Glad to see they're still rocking the customer service (and their prices are good too).

This winter is killing me. I need to find other hobbies.
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post #14 of 15 (permalink) Old 02-07-2007, 09:37 AM
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Quote:
Originally Posted by crashomon View Post
When you consistently shop for 'lowest cost' and 'cheapest motorcycles' you're going to get 'stupidest people' and 'crap service'. This is why quality service is always worth a few extra bucks.

This is why it pays to patronize those businesses that KNOW their stuff.

Anyhow, when you find an intelligent, sentient being at a local dealership, make sure you give them business. Take the time to get to know them and you know what? 9 times out of 10, they'll take care of the person they know before the person they've never seen before. They'll also work harder (usually) to make sure you're happy and take the time to find out if you need the whole shock, or if you just need a seal kit. And if you're the kind of guy to bring in your own part numbers on stuff to be ordered, you can be sure they'll love you even more, since you've just made their job 3X easier!

I'm sure this will come as a shock to some of you nickel and dimers, Motorcycling is about passion, not dollars. Find someone who's 'into bikes' and give them your business. This is the best way to keep people in the business.

Otherwise, the Internet remains your best bet.

Anyhow, good luck on your shock parts.
+1



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post #15 of 15 (permalink) Old 02-07-2007, 10:47 AM
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I'm a parts man. I work in a heavy truck dealership though. I went into Willy World one day looking for part time work on the side. I litterally laughed when I heard what they pay those people. I pay my delivery drivers more than they pay their front line parts salesman.


I expect nothing but people that don't know shit at a motorcycle dealership.
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