i left my card at a gas station counter late one night when i was drunk in a different town. i got a phone call on my cell at 7 in the morning from citi telling me there were a bunch of charges on my card, they wanted to know if it was me. over $200 in gas, $400 in groceries, and like $150 in car parts within a matter of a few hours. they had my back the whole time and covered me for all of it. turns out some guy walked in to pay for whatever and swiped my card off the counter. citi told me they had contacted the police and it would be taken care of and i had nothing to pay.
on a different occasion, i got screwed over by a bike company (TXF Xtreme out of texas) when i bought an undertail from them. the manager refused to return my calls and every other "sales associate" at that place would put me on hold for as long as i stayed on the line. at one point, i refused to get off my phone. i spent over an hour with the headset jammed in my ear waiting for a response. when somebody picked up, he claimed to be the janitor! i canceled the order when 3 weeks passed with no response from anybody working there and no undertail at my door. at first, they said the piece was shipped out and gave me a bogus tracking number. i told them i was reporting them to the BBB and they yelled at me on the phone. i reported them and told the guy i wouldn't mark "issue resolved" until they refunded my money. they still didn't, so i called citi. they hooked it up and i got my refund the next day. a month later, i get a call and they're telling me i would be reported for theft because my undertail was shipped and signed for by the front desk at my apartment complex at the time. the date received was 3 weeks after i canceled the order according to the woman at the apartment office. TXF got in touch with them and said they would report the matter to the police if THEY didn't pay for the product. the woman at the office told the chick from TXF that they wouldn't pay for the package and it would be sent back in the morning, to which TXF replied, and i quote: "you people don't understand business at all! if you knew anything, you would know this needs to go to one of your tenants! you're fuckin paying for it!"
lessons learned from TXF Xtreme:
1) when other people give shitty reviews to a company, don't keep your fingers crossed that you will be the one exception
2) citi is a bunch of
3) making nice with the woman that had to deal with the same crazy bitches on the phone as you ends up in
ing uglies! it's a fact, look it up!