Sprint sux!! My rant. - Chicagoland Sportbikes
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post #1 of 6 (permalink) Old 07-19-2007, 05:36 PM Thread Starter
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Join Date: Sep 2004
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Sprint sux!! My rant.

I'd like to share my experience so far;

1. Ordered phones online (we have a 15% employee discount program)
2. Recieved a bill a couple days later(no phones yet)
3. Recieved phones a couple days later
4. After 1 week; #'s haven't ported; called them, (45 minute call) they had me "program the phone" and said they would port shortly.
5. 5 days later; no port yet, called again (45 min) they said it was an area code problem and they would fix it.
6. 5 days later; no port, I call and cancel contract (50min). They will send a return pkg 3-5 days and I will have to pay ~$45 for my "airtime" even though I did not use the phones at all. They put in a request to waive the $45 and said they would call me back.
7. 1 week later; no reply on the $45; no return package. I go to return them at the store since I was told I could. I was told at the store that I could not. The lady got on the phone with her "regional manager" and said they do not do that.
8. Called sprint; (1hr 13 min) They sent me return to store auths via email. I print, go to store, and again am told I cannot return. I nearly lost my cool. Made them call thier own cs and some csr said they do not do that, sorry....

This is by far the worst customer service experience I have ever had.

I should try to get my company (~170k employees) to cancel the sprint contract....
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post #2 of 6 (permalink) Old 07-19-2007, 05:44 PM
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Join Date: Feb 2005
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That's exactly why I paid to get our of my contract with them. I hated there customer service that much. It's a shame too because before the merged with Nextel, they had the best customer service.
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post #3 of 6 (permalink) Old 07-19-2007, 05:54 PM
C2M
ǝɹoɯʎuɐ ʞɔnɟ ɐ sǝʌıƃ oɥʍ
 
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Join Date: May 2007
Location: Crook county
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Hmm just had my phone ported over in 5 mins no problem. then again i dont deal with the civilian side of sprint nextel
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post #4 of 6 (permalink) Old 07-19-2007, 05:57 PM
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Join Date: Mar 2006
Location: Louisville, KY
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Sounds Like operator error, always make sure the o-f-f switch is in the o-n position. Sprint Rocks. All else suck cocks.
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post #5 of 6 (permalink) Old 07-19-2007, 05:59 PM
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Join Date: Mar 2006
Location: Louisville, KY
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Kidding. Their service coverage is the best, that's why their Customer service is in the worst, they know if your leave you get less coverage and probably end up coming back.
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post #6 of 6 (permalink) Old 07-19-2007, 06:01 PM
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Join Date: Jan 2006
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Call a few more times and they'll cancel you.

Everyone Exaggerates

We're being taken for a ride... agaaaaaaain.....


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