i think a lot of the times its not so much the labor rates.
is it cheaper to do the labor on your own bike? sure it is!
but at what cost is it for 1/2 ass mechanics to do there own service? "your life is the answer when it comes down to it on most service issues" 1 being tires mainly.
but over the years and hearing complaints from thousands, hearing horror stories from mess up on there bikes, failed items checked or done. over charging for issues that wernt done correctly that resulted in repeat appointments.
time, money, time off work, all relate to frustration when it comes to dealing with service shops.
and to top it off, smart ass attitudes or the i don't know shit when someone comes back and say my bike is scratched, they forgot to put oil in my bike, or i am on the side of the road with my tire about to fall off, oil is pouring out of my bike, i still feel the same issue.
i know not all problems can be reproduced all the time and it takes time and patients and an honest person, to PASS on the feeling AS IF IT WAS MY BIKE i am working on.
very few shops have filled that need for me alone let alone from what ive seen or read from others.
the internet sometimes is nothing more then an area for people to BITCH! about bad issues. very rarely do the post of the good.
very rarely do the customers give the dealer a call back, and handle things the right way. sure you are frustrated, but swearing at people and trying to kick there ass helps no one.
shops need to be patient, respectful, courteous, and above all a clear and percise of what is what and what they are doing for the price we are paying you.
sometimes its not about money, sometimes it is.
lucky i have found a shop that i can grade 98% positive about. and you know what dealer that is
VIP is what i get, and ive always gotten it from you guys with or with out them know who i am or even if i am a VIP member!
hope this helps your research.
p.s and like the others said, if i didnt make it EXACTLY clear. TRUSTING that mechanic with your life and or attention to DETAIL