Dell can DIAF! - Chicagoland Sportbikes
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post #1 of 17 (permalink) Old 08-22-2007, 10:51 AM Thread Starter
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Dell can DIAF!

that is all! so who wants to be my account manager for HP products?
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post #2 of 17 (permalink) Old 08-22-2007, 10:51 AM
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Quote:
Originally Posted by uicsux View Post
that is all! so who wants to be my account manager for HP products?
PM hotwheels, he might be able to help you.




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post #3 of 17 (permalink) Old 08-22-2007, 11:20 AM Thread Starter
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hmm sounds good. 2 out of 4 machines ordered in the last 3 months dead on arrival or dead within a week.
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post #4 of 17 (permalink) Old 08-22-2007, 11:21 AM
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*urinates randomly on dell*
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post #5 of 17 (permalink) Old 08-22-2007, 11:23 AM
 
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If you were located in Houston and have more than 200 employees I'm your man for CDW. I think you'd be in small biz though through CDW and they aren't regionalized. My buddy works at B2B too and handles local companies he's a great guy that would do you right.

Ask about the 24/48 hour burn-in at CDW it helps weed out any DOA's as well. Pretty cheap to ensure the computer isn't bad if you are going to send it to a location where you have to be up and running right away with no issues.

Doa's don't they just send you a replacement overnight if you have one?
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post #6 of 17 (permalink) Old 08-22-2007, 11:29 AM
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Hello Sir, dis is Dell tech support. My name is Hanji, I be American resident, so pleased to talk you. Please me with service tag. I be needing information from Sir. Please me with credit card number. Thank you Sir, my eight sons and daughters eat tonight.

...

Overnight replacement my ass, it's a freaking hour on the phone just to get through to someone with enough authorization to stop calling you Sir.
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post #7 of 17 (permalink) Old 08-22-2007, 11:34 AM Thread Starter
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Originally Posted by Insomniac View Post
Hello Sir, dis is Dell tech support. My name is Hanji, I be American resident, so pleased to talk you. Please me with service tag. I be needing information from Sir. Please me with credit card number. Thank you Sir, my eight sons and daughters eat tonight.

...

Overnight replacement my ass, it's a freaking hour on the phone just to get through to someone with enough authorization to stop calling you Sir.

i actually came in 15 mins shy of 1 hour to get this replaced. I usually get the guys with "mike" or "john" for a first name and a heavy accent. You are not fooling anyone sucka! just give me a new machine. dead on arrival and u try to have me check to make sure it is plugged in correctly? i'm not here to troubleshoot what went wrong in the manufacturing process.

Thanks for the referals though. i'll see what they can do.
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post #8 of 17 (permalink) Old 08-22-2007, 11:39 AM
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Originally Posted by uicsux View Post
i actually came in 15 mins shy of 1 hour to get this replaced. I usually get the guys with "mike" or "john" for a first name and a heavy accent. You are not fooling anyone sucka! just give me a new machine. dead on arrival and u try to have me check to make sure it is plugged in correctly? i'm not here to troubleshoot what went wrong in the manufacturing process.

Thanks for the referals though. i'll see what they can do.

They probably need power supplies, but Dell makes proprietary cases so it would not be simple to quickly swap the power supplies. You all should have called me to build the PC's at your company . This is more of a reason for companies to consider hiring Americans for these jobs again .

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"Ride it like you have 30 monthly remaining payments" should keep most people out of trouble.
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post #9 of 17 (permalink) Old 08-22-2007, 11:44 AM Thread Starter
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i don't mind the building pc's and prefer doing it for my home machines. its just supposed to be less hassle to have a oem company do all the legwork if anything breaks for a 40+ user enviornment. It's supposed to be more cost effective to have to replace and warranty it all instead of having me contact individual parts manufacturers.
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post #10 of 17 (permalink) Old 08-22-2007, 11:49 AM
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Quote:
Originally Posted by uicsux View Post
i don't mind the building pc's and prefer doing it for my home machines. its just supposed to be less hassle to have a oem company do all the legwork if anything breaks for a 40+ user enviornment. It's supposed to be more cost effective to have to replace and warranty it all instead of having me contact individual parts manufacturers.
Yep, but now it would have been easier to yell at a local guy to get over there now with a crew to fix the problems today I know what you mean about the outsourced tech support. I just yell tier 2 as they give me the normal spill, keep yelling Tier 2 throughout the call. I don't even tell them my name, and after 1 minute of only hearing Tear 2 they will get you to the right person

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Quote:
Originally Posted by Kegger View Post
"Ride it like you have 30 monthly remaining payments" should keep most people out of trouble.
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post #11 of 17 (permalink) Old 08-22-2007, 11:54 AM
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IBM Lenovo help desk is giving me simliar grief.

This indian accent "hello, this is Phil in Atlanta technical support, how may I help you".

I figure the building is called Atlanta, because there is no way this guy lives in Atlanta, GA.

aut cum scuto aut in scuto

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post #12 of 17 (permalink) Old 08-22-2007, 12:04 PM
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haha,

I called comcast one time, nice lady, very helpful... I asked her where they were located. She said north of montana. I said, you mean canada? she said yes, but they are not allowed to say that.

It doesn't really come as a suprise that the majority wouldn't realize that north of montana is canada. but thats like saying your GM product was built south of texas...

<-- Chris

turn the bars left and go right; that just isn't right
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post #13 of 17 (permalink) Old 08-22-2007, 12:10 PM
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(btw we're Dell Authorized now so you can talk to us instead of Dell)

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post #14 of 17 (permalink) Old 08-22-2007, 12:13 PM
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We have mostly HPs here


The 60 Dells that we do have, all had to have their motheroards replaced at least once.

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post #15 of 17 (permalink) Old 08-22-2007, 12:33 PM
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Knocking on wood.

I've had a power supply go out on my one Dell mail server after 2 years. It was bought as an experiment. It is under extended warranty. Dell had a guy here in 24 hours. Otherwise it has been a rock. Looks like Dell is in a bad phase again.

There is nothing firm, nothing balanced, nothing durable in all the universe. Nothing remains in its original state, each day, each hour, each moment, there is change. Change is the essence of life. Embrace change as you do life. To fight change is to live in the past.
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post #16 of 17 (permalink) Old 08-22-2007, 12:42 PM
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HP gets their large platform techs in here within 4~6hrs

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post #17 of 17 (permalink) Old 08-22-2007, 01:39 PM Thread Starter
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Quote:
Originally Posted by Underdog View Post
I'm yer huckleberry. (knew I should have taught you how to handle this shit...)



(btw we're Dell Authorized now so you can talk to us instead of Dell)
haha! thats the last thing i need, having joo pull wool over my eyes when shit don't work . least you are close so when it doesn't work i can bomb your VW

p.s. say whats up to Big M for me
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