Naperville Triumph Suzuki - Chicagoland Sportbikes
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post #1 of 12 (permalink) Old 04-26-2003, 01:53 AM Thread Starter
bwa
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Naperville Triumph Suzuki

I just want to share my experience with the Naperville Triumph Suzuki.

I've been looking for a bike for a while now, but had limited income. I have to admit, Naperville Triumph Suzuki treated me well. I went to almost every dealership in a 30 mile radius, and I've received nothing but bullshit. I stopped by the NTS( Naperville Triumph Suzuki), just looking around and I am amazed at the treatment I have received from them, which is more than spectacular. I ended up getting a really good deal (at least in my opinion) on a 2001 Suzuki Bandit. Brian (the owner) is a fellow rider, something you don't seem to see at other dealerships. He did what he could to get me on that bike. No bullshit involved. Man, how many dealers would offer for you to take the bike for 3 days, without signing the papers? I had a co-signer, but I only could get it signed on the 22nd of April. Brian told me he'd let me have the bike, and that 3 days later we could take care of the paper work!! I managed to pick it up and sign the papers, but it's the thought that counts.

To make this shorter, when I agreed to buy the bike, the front brake lever was broken, and they said the bike was 2000, with 7000 to 8000 miles on the odometer. The day I came to pick it up, the brake lever was fixed, the bike ended up being 2001 and with 4700 miles. He wasn't about to change the deal. He seemed happier to hook me up with a good deal. On top of that, instead of checking off the "AS IS" box, he checked off the "Warranty" box, because he said he wants to make sure I get a good bike. Now that is quality service.

Sorry for babbling on, but I think NTS really deserves some credit. I'll remember the treatment I've received for ever. Thanks NTS.
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post #2 of 12 (permalink) Old 04-26-2003, 02:00 AM
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I'm glad you got the sort of service. Most of the dealers I've been to don't wanna give you the time of the day not alone work with you on getting you on a bike and the bike you wanted.

Did you turn him on to this site seeing as he is a fellow rider? The more the merrier.

I would never go to a certain Joliet Dealer unless my life depended on it and even then I would really have to think about it

I don't understand why most dealerships are the way they are, it's not like everybody is out buying a motorcycle.

G'luck with the new bike and hope ta see ya on a ride

Cheyenne
post #3 of 12 (permalink) Old 04-26-2003, 02:01 AM
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that ROCKS!!!

i can totally feel the apprication you have for this dealer.

its hard to find a dealer that actually cares about their customers.

when i go shoping in general (i dont dress up so i pretty much look like your avg punk kid) i will completly avoid places that treat me like shit if i ask for assistance.

A real salesman will always ask YOU if you need help, and he will assist untill you are satisfied or help you find a place that can help to fullfill your request.

Its places like this that i try to hype as much as possable because i was treated like a person not a dollar.

GG Naperville Triumph Suzuki.

Willard: When I was home after my first tour, it was worse. I'd wake up and there'd be nothing. I hardly said a word to my wife, until I said "yes" to a divorce. When I was here, I wanted to be there; when I was there, all I could think of was getting back into the jungle.
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post #4 of 12 (permalink) Old 04-26-2003, 06:51 AM
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We insure NTS. Brian is a good guy to work with.


I didnt have any problems with that certain Joliet dealer.

Life is too short to ride anything but an R1

In memory of FastBlueR1...RIP

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post #5 of 12 (permalink) Old 04-26-2003, 07:02 AM
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It's good to hear that their are still some dealers that are customer service oriented. I just can't figure it out either, there are a million bike dealers, yet most places could care less to make you happy, thinking you will come back and spend your money with them anyway. Now that you said this, if I am ever in the market for a Susuki or Triumph, I will definetly check that place out.
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post #6 of 12 (permalink) Old 04-26-2003, 07:04 AM
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Hay Bro, glad to hear about your good deal and treatment.
I hate being Fuc… with : . I wish you the best with your Bandit

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post #7 of 12 (permalink) Old 04-26-2003, 08:29 AM
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I agree they are a good bunch of guys. I got my first Hayabusa from them and I've had Craig do some of my service work. Good guys to work with and they try to be fair and do a good job.

Dave
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post #8 of 12 (permalink) Old 04-26-2003, 09:22 AM
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I've had some really goo experiences with them as well. they have gone out of there way to get a few parts of rme in the past.



Now If I could only get them to be a sponsor




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Last edited by HDTony; 04-26-2003 at 09:37 AM.
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post #9 of 12 (permalink) Old 04-26-2003, 11:18 AM
 
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I guess Brian has not seen this thread yet.


He loves that place!

Last year when his TT broke and had to be repaired on warranty, they had his bike in the shop for 3 months.

In turn they gave him a loaner bike to ride, a Daytona. He put
3000 miles on that bike, even did 2 trackdays with it and took it to Deal's Gap, all with their permission. He even crashed it (a little) and they didn't care.

Last edited by VIVID1; 04-27-2003 at 10:30 AM.
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post #10 of 12 (permalink) Old 04-26-2003, 09:58 PM
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I have also had a lot of good experiences with NTS. I've bought a few parts and had them fix my old Katana and were extremely helpful. They waited after close for me to show up with a bike that I was dropping off that only needed $100 worth of work done. I'm impressed by their service and recommend anyone to go there.

DGY on the other hand....well lets just say they sold a '95 F3 with 12k on the clock to a guy I know for 5k a few weeks ago.
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post #11 of 12 (permalink) Old 04-27-2003, 10:10 AM
 
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Quote:
Originally posted by VIVID1
I guess Brian has not seen this thread yet.


He loves that place!

Last year when his TT broke and had to be repaired on warranty, they had his bike in the shop for 3 months.

In turn they gave him a loaner bike to ride, a Daytona. He put
7000 miles on that bike, even did 2 trackdays with it and took it to Deal's Gap, all with their permission. He even crashed it (a little) and they didn't care.
Old Thread
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post #12 of 12 (permalink) Old 04-28-2003, 09:40 AM
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My quote from the other thread....

Quote:
Originally posted by GautamCity
I'm glad you had a good experience there.......I wish I could say the same....
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