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post #1 of 22 (permalink) Old 05-21-2003, 02:27 PM
hayabusa_z
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Car repair problem

Ok guys, need a few ideas. Last week took my car(98 z28) into the local Chevy dealer for a tune up and becase the engine light just came on. Well when they pull the code from the computer, it told them that the seconday and the primary air pump into the exhaust was bad and it had to be replaced. So the primary was covered under warrenty and the secondat cost me about $550. Well on the way home the engine light came on again. Took the car back in the next day and the told me the realy was bad too... cost $120 to fix. Had the car Friday and on Sunday, the light came on again.... not even 50 miles on the car. Took it to the dealer on Monday, they couldnt figure it out. On Tuesday day, they said it was the computer that was bad in the car, and it was giving them the bad air pump codes when the computer was going through the diagonstic. They havent put in the computer yet, but the part will cost another $250 alone. I think I should get a refund on the first two repairs.... looks like they were not needed. Dealer didnt test or properly diagnose the car... what do u think.
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post #2 of 22 (permalink) Old 05-21-2003, 02:35 PM
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I would make the dealership eat the the first 2 repairs. They should be able to ID the problem thru experience and training not trial and error. If they don't eat the cost i would call Chevy

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post #3 of 22 (permalink) Old 05-21-2003, 02:38 PM
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From past experiences and horror stories from coworkers. One try to reason with the shop. In some cases it might be worth it and you might get a refund for that kind of repair. Go up the chain of command as much as you can and try to follow every level. Once you talked to the higest person that will return your call if something it is still not done, call GM directly, tell them the situation and how you followed the chain of command and nothing was done. If in the process you became so enraged that you don't want to go to that dealer, have GM referr you to another one and you might come out on top.

Best scenerio you will not have to talk to too many people and your car will be fixed properly. Worst you might have to cause somewhat of a stink and hope that they do fix your car at the end.

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post #4 of 22 (permalink) Old 05-21-2003, 03:19 PM
 
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IF you do go up, I've heard of Chevy pulling some kind of "super secret recalls" to basically pay for he repair and cover up the problem when a deal screws up.

A Chevy dealer changed the tranny fluid on the dad's Geo Prism once and we suspect that they forgot ot refill it... the tranny died a few weeks later and GM gave us a "secret recall" that cover half the repairs.... should have been all of it, but neither side could prove any blame.

I'm suprised that you're having so much trouble. Engine control is supposed ot be one of GM's strong suits.

Hope you get it sorted out.

SOunds expensive, but at least it's nto a major problem that will leave you stranded.... just emissions BULLSHIT!
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post #5 of 22 (permalink) Old 05-21-2003, 03:45 PM
 
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Your computer could be getting bad data if the O2 sensor is faulty
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post #6 of 22 (permalink) Old 05-21-2003, 04:38 PM
 
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Quote:
Originally posted by GelbKreuz
Your computer could be getting bad data if the O2 sensor is faulty
I think they would know.... the newer computers give fairly specific codes relating ot sensor faults. They are able to recognize individual I/O failures...as opposed ot old computers that only recognized out of tolerance symptoms such as too rich or too lean...etc.... and couldn;t pin point why.

I his case, it sounds liek the CPU could have a bad internal connection ot that bank of sensors. IT usually take takes 30-60 minutes or run time for a computer to run a full diagnostic cycle.
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post #7 of 22 (permalink) Old 05-21-2003, 04:51 PM
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My light has been on in my blazer since 70K miles, I now have 112k strong...still have the light.

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post #8 of 22 (permalink) Old 05-21-2003, 04:56 PM
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If you need a good Dealership Mechanic i know the service Manager at Woodfield Chevrolet. GREAT GREAT guy and a friend from years back! I will be more than happy to refrence hiom out to ya. Let me know to give a heads up if you choose. My wife and his are actually great friends and i just got to know him through them.

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post #9 of 22 (permalink) Old 05-21-2003, 05:07 PM
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Labdog.. they ordered the new computer for me, so I am going to make them put in in and then eat the costs for the other two repairs. I have a friend who can recommend a low cost attorney for that, or small claims if I have to. 110,000 miles on my car and it still works fine. Thanks for the offer, next time I get the light I will ask ya for yout friends name.
post #10 of 22 (permalink) Old 05-21-2003, 05:15 PM
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No problem. I will even give him a call and give a heads up for ya as well. I guess you did'nt like my avatar offer huh?

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post #11 of 22 (permalink) Old 05-21-2003, 06:25 PM
 
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Did your car do anything besides have the light turn on? Otherwise it ran perfectly fine?
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post #12 of 22 (permalink) Old 05-21-2003, 08:51 PM
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The first couple darts they threw apparently missed the target . Tell them to have a tech that will actually diagnose the problem and not just change parts work on it because the PCM is probably not the problem either.

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post #13 of 22 (permalink) Old 05-21-2003, 10:21 PM
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post #14 of 22 (permalink) Old 05-22-2003, 08:40 PM
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Quote:
Originally posted by Ducman
I would make the dealership eat the the first 2 repairs. They should be able to ID the problem thru experience and training not trial and error. If they don't eat the cost i would call Chevy
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post #15 of 22 (permalink) Old 05-22-2003, 08:50 PM
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Quote:
Originally posted by robo74
My light has been on in my blazer since 70K miles, I now have 112k strong...still have the light.

Rob

I got a fix that works every time. Black electical tape on the dash. (Seen that on a rental) Don't like that idea how about taking the Service engine soon" lightbulb out completely. (Friend bought a car from small time dealer another friend from dealer told me what owner made the mechnic do. She just bought the car 4 days prior to light.)

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post #16 of 22 (permalink) Old 05-22-2003, 11:09 PM
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Quote:
Originally posted by wingit
I got a fix that works every time. Black electical tape on the dash. (Seen that on a rental) Don't like that idea how about taking the Service engine soon" lightbulb out completely. (Friend bought a car from small time dealer another friend from dealer told me what owner made the mechnic do. She just bought the car 4 days prior to light.)
That works till you gotta get an emissions test. On vehicles with OBDII (96 and up) they don't run the IM240 test anymore, they just plug into the DLC and see if there's any codes in there and if all the readiness monitors are set (so you can't just clear the codes and take it through).

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post #17 of 22 (permalink) Old 05-23-2003, 09:45 AM
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That's what you get for buying a Chevy All joking aside I would try to get the dealer to eat the repairs. At least have them take all the labor charges off because regardless of whether or not you needed them, you do have a new parts now. I am not familiar with GM, but $150 for a new relay is ridiculous. If the part was bought anywhere but the dealer it would prolly be under $15 and most relays are easy to get to, so less than an hour to chanrge it out. But then again, like I said, I don't know Chevy's. My experience is with Fords, Mercedes, and Volvos.

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post #18 of 22 (permalink) Old 05-23-2003, 10:12 AM
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Quote:
Originally posted by 97Fizzer600
That works till you gotta get an emissions test. On vehicles with OBDII (96 and up) they don't run the IM240 test anymore, they just plug into the DLC and see if there's any codes in there and if all the readiness monitors are set (so you can't just clear the codes and take it through).

-Ryan
AND THAT IS THE TRUTH! They pull up codes and they won't even pass your vehicle till you get it serviced. Even then when a Mech turns out the light (I believe they told me) it takes a week from the point they turn it off for them to pass the vehicle. I had the light reset a day before i went for emissions on my 97 Tahoe and they would not pass it so they did the exhaust pipe test and it passed but they informed me beginning 2003 they will NOT test a 96+ vehicle by actual exhaust anymore.

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post #19 of 22 (permalink) Old 05-23-2003, 10:14 AM
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If you can do anywork yourself try that site i think it's www.gmparts or gmdirect something like that? do a search you will find it. gm parts at cost or close to it.

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post #20 of 22 (permalink) Old 05-23-2003, 10:52 AM
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Quote:
Originally posted by Labdog
If you can do anywork yourself try that site i think it's www.gmparts or gmdirect something like that? do a search you will find it. gm parts at cost or close to it.
i think it is http://www.gmpartsdirect.com/

also, my friend is having a similar problem with his firebird. he changed his O2 sensors and a whole bunch of other stuff. now they are saying its his catalytic converter. hope you have better luck than my friend is!
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post #21 of 22 (permalink) Old 05-23-2003, 11:59 AM
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well if that doesnt fix it you get a whole new car lemon laws gotta love em
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post #22 of 22 (permalink) Old 05-23-2003, 03:43 PM
 
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Typical GM techs, get the code, throw a part at it, repeat until light stays out. Blah.

Codes TELL YOU WHERE TO LOOK, and where to start your diagnosis. Not replace this part because it threw a code. Ugh...

I highly doubt the tech took the time to properly confirm the computers readings and why it threw the code. It happens more than you'd think. Then again, this is why I stayed away from drivability! Too much hassle. I stuck to undercar (especially suspension, custom exhaust, fun stuff).

Cars suck.

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