It seems that many of us have been bitten by "MSRP list prices" or "red-headed step-child" style customer service at some local dealerships...myself included.
Since I have been sponsored by LVC Motorsports this season, I have had a good opportunity to get to understand the struggles of a dealership a little better as I have partnered with LVC and had several "heart-to-heart" meetings with the management.
In my opinion, here's a couple things to we need keep in mind:
1. If a dealership like LVC is willing to pay money to be on this site (so we can all blab away for free everyday), then we need to at least give them a chance at earning our business. I'm not saying we have to buy stuff at list price all the time, but at list give them a chance at our business. Keep in mind that sometimes a dealership like LVC can get really good costs on some items through their suppliers and can pass those savings on to us. Vice versa, sometimes they simply can not! At times, their costs on some items are more than some other folk's sales price. It just depends on the product, any specials that might be offered to them, etc. and it is not always the same. WHEN YOU NEED SOMETHING, ASK THEM FIRST! At least give them a chance at the business and if they can be competitive then they will be competitive. If they can't be competitive this time, that's OK, maybe they will be able too next time.
2. In my opinion, if the guys at a dealership like LVC are willing to work with you and help you out, I think it is more than fair that they be compensated fairly ... this is how they put food on the table after all. If they are charging fair prices for labor for instance, pay it! If the helmet is in stock there and it is the one you need, but cost $30 more than you can get it online, buy it locally! Do you think they can get them to the store for free? Do you think it is free to stock stuff so we can have a place to try on gear for sizing purposes? Let's be fair here. When we get up every morning and go to our jobs, we expect a paycheck at the end of the work week. It's no different for a "stealership" as they are so lovingly called.
Again, not trying to rant here. I just think it is really important that we support those who are willing to step up and support us.