10 confessions of Cash for Gold employee - Chicagoland Sportbikes
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post #1 of 21 (permalink) Old 02-03-2009, 07:25 PM Thread Starter
 
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10 confessions of Cash for Gold employee

http://consumerist.com/5144296/10-co...4gold-employee

1. The "refiner's pack" that is used for you to put your jewelry is "insured for UP TO 100 dollars, " according to how much they determine from a description from you, the worth of your items to be, NOT an actual fully researched appraisal.

2. We receive your "Refiner's Pack" within 3-4 days, BUT we are instructed to tell you that it takes "7-10 business days, for us to receive your pack, ALTHOUGH many times, your package has already arrived.
(All cash4gold customers who have called customer service to track a package can vouch for this)

3. Your jewelry gets appraised by hand, a magnifying glass, a plastic container, a small weight pad, and a bottle of ORANGISH fluid, which your items are then determined a value for. Not million dollar equipment or specially trained jewelry experts. The company was temporarily closed recently due to health and code violations. I have witness testers being transported to Medical Centers, due to the testing department environment. There is literally a cloud of smoke in the air from acid and other testing material. If you were thinking it was some state-of-the-art testing facility, you thought WRONG.

4. Although the payment (check) for your item is dated within 24 hrs of testing your jewelry, we SOMETIMES DO NOT actually send out the check until up to 3-4 days later. (if you are a customer check the date the check was issued against the stamped date on the envelope.)

5. We do offer a 100% Satisfaction Guarantee or your jewelry returned, BUT THE CATCH IS, that the guarantee is to contact us within 10 DAYS from when your check is DATED. (This begins with the time it took for the accounts payables dept. to ISSUE the check and also including the TRANSIT TIME for you to receive your check in the mail. **** NOTATE THE COMMERCIALS THAT INSINUATE THAT YOU GET YOUR CASH IN 24 HRS.*** If you request (sign) for FAST CASH (direct deposit) you automatically WAIVE your rights to have your items returned, EVEN if you are not satisfied with amount of your deposit.

6. You generally receive your check around the "7th-10th" business day, AND majority of the time Customers are outraged when they lay eyes on the amount of their check. Some Customer's even receive a check for 0.01 cents.

7. There have been times when we have received your package and MISPLACED or LOST it at the facility. We CLAIM to not have received the items and even try to convince you that it was lost in the hands of USPS. At which point we begin an insurance claim process on your package. We ask you to send us an itemized list of the content of the package, trying to be as descriptive as you possible can (if you can remember everything in full detail) and a copy of your state issud ID. We then issue an INSURANCE CLAIM for UP TO 100 dollars. GOD FORBID your items are worth more then a 100 dollars. If you call customer service to check on the status of your shipment, and we actually have not received your package, we inform you of the insurance claim process. For those who know that their items are worth more than a hundred dollars, they become very upset and threaten to take action against the company, at that point we inform the customer that if they knew their items were worth more they should have added additional insurance at the Post Office. BUT unless you are paying to ship your items in a completely different package other then the refiner's kit, you are unable to add insurance to the package.

8. For those who do get in touch with us within the allotted time frame, we already know what you are calling about. Customers want their items returned, because there
check amount is so insultingly LOW. The first thing a Rep will
ask you is "HOW MUCH WERE YOU EXPECTING TO GET BACK?" This way we can know how much to "BONUS" you.

*Definition of a BONUS: We issue low checks just to have you call us back if you are smart enough to realize that you just got scammed. For the smart one's we are paid to offer u a bonus up to 3x the original amount of your check and you accept. For ex: Sally Smith receives a check for $27.86 for a Rolex watch(which we donít issue value for), a class ring, a ring with diamond chips, a pair of earrings with emeralds, as well as a few sterling silver pieces, and maybe a few items that were really of no value. Now Sally Smith calls the cust srvc dept, where she speaks to a rep who seems so concerned and will see if she can do better with the amount by speaking to a "SUPERVISOR". We then place the caller on Mute, and speak to our neighbors or doodle on a sheet, or twiddle with our hair for about 45 seconds, while we are supposedly speaking to our supervisor about Ms. Smith's complaint. We then come back with an offer to "BUMP UP YOUR MELT DATE or any other lies the cust srvc reps can think of, and offer you a total amount of $53.20 which is a little under double the amount of your original check; in which case if you accept, the cust srvc rep makes a 15.00 bonus off of your transaction. If the customer service rep offers you under triple the amount of your orig check, he/she makes 10.oo in bonuses.

9. If you accept the offer, the deal is done, and you are told that the call is recorded (which most of the time, the record button does not work, or the box if full.)Itís just a way to make your feel binded by a verbal contract. IF you do not accept the deal, you have to return your check, and it takes sometimes up to a month to receive your items back after we receive the check.

10. If you only want the items that we do not find of any value back, you have to pay 10.00 shipping and handling fee to have your own items returned, which varies. Although it is listed under the terms and conditions, this charge varies from a 10.00-15.00 charge to NO charge, reason being, UNSURE.

Cash 4 Gold is definitely not a trustworthy or credible company to do business with. You are almost better off taking your items to a local pawn shop or shopping around for other companies. With the economy the way it is, Cash 4 Gold seems to be a way out of financial stress for some, but in actuality becomes a stress of its own. I would advise you to think twice before sending in valuables or items inherited and of sentimental value, its not worth it."
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post #2 of 21 (permalink) Old 02-03-2009, 07:44 PM
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Duh...

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post #3 of 21 (permalink) Old 02-03-2009, 07:45 PM
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What strikes me as odd about this whole article is that this former employee seems to think that they just unlocked a huge secret or conspiracy. I am not gonna lie, if you are dumb enough to mail your jewelry to some place that you saw on tv, you might deserve to get scammed. Just a thought...
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post #4 of 21 (permalink) Old 02-03-2009, 07:49 PM
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post #5 of 21 (permalink) Old 02-03-2009, 08:40 PM
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Originally Posted by TDaytona650 View Post
What strikes me as odd about this whole article is that this former employee seems to think that they just unlocked a huge secret or conspiracy. I am not gonna lie, if you are dumb enough to mail your jewelry to some place that you saw on tv, you might deserve to get scammed. Just a thought...
REP...could not agree more...such morons...lol

...plus my gf was with me saying "omg slow down, slow down" and I was thinking "Lose annoying squalk box in passenger seat, afford more mods and have less weight in the car and on the back of the bike"...so i dumped her and I'm single again as usual...HERE KITTY KITTY!!!
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post #6 of 21 (permalink) Old 02-03-2009, 08:56 PM
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post #7 of 21 (permalink) Old 02-03-2009, 08:57 PM
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Obviously somebody thinks it's legit, they can afford superbowl airtime and all.
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post #8 of 21 (permalink) Old 02-03-2009, 09:03 PM
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"I got $600 for my scrap gold"

lies?

I'm so demoralized now.

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post #9 of 21 (permalink) Old 02-03-2009, 09:21 PM
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Originally Posted by TDaytona650 View Post
What strikes me as odd about this whole article is that this former employee seems to think that they just unlocked a huge secret or conspiracy. I am not gonna lie, if you are dumb enough to mail your jewelry to some place that you saw on tv, you might deserve to get scammed. Just a thought...
yep.. same thing i thought when i saw the commercial. i also thought. "have these people never heard of a pawn shop?"

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post #10 of 21 (permalink) Old 02-03-2009, 09:56 PM
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post #11 of 21 (permalink) Old 02-03-2009, 11:11 PM
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When I saw that ad on the superbowl, I thought ARE YOU KIDDING ME?

But, hey, if people are willing to wait up to ONE hour in 18 degree weather for a 4 dollar breakfast at Denny's, then Barnum's maxim "There's a sucker born every minute" holds especially true in these trying times...
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post #12 of 21 (permalink) Old 02-04-2009, 12:28 AM
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Seems they're making a fortune since they paid 3 mil to advertise in the superbowl

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post #13 of 21 (permalink) Old 02-04-2009, 12:56 AM
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Just WTF is "scrap" gold anyway? I will buy any scrap diamonds anyone has laying around.

Is it ignorance, or apathy?

I don't know, and I don't care.
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post #14 of 21 (permalink) Old 02-04-2009, 01:52 AM
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government should shut the business.

Inside editions did a segment on them. Sent them jewelry. Got a 200 dollar check. They called up, said it was to small. They changed it to 400.

reminds me of Miss cleo read your fortune BS few years back.
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post #15 of 21 (permalink) Old 02-04-2009, 08:39 AM
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scrap gold= computer parts, industrial use of gold, plated plugs
scrap diamonds= we use them for cutting metal

gold is at the mid $800's an ounce

they also say "do not send other than gold as you will not get value of items"

want to sell your gold melt it down yourself and goto a coin show

i want to drink, but only to kill a certain few brain cells and i don't care how many i have to take out to get to them.
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post #16 of 21 (permalink) Old 02-04-2009, 08:47 AM
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The Superbowl ad makes them look more legit in most peoples' eyes. Very unfortunate.

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post #17 of 21 (permalink) Old 02-05-2009, 03:30 AM
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It always sounded like they were a good place for thieves to unload the jewelry they just took from YOUR home in YOUR pillowcase. How could they be anything but honest?

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post #18 of 21 (permalink) Old 02-05-2009, 03:39 AM
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Just WTF is "scrap" gold anyway? I will buy any scrap diamonds anyone has laying around.
All gold is considered scrap when it comes to selling it to a jeweler or pawn shop. They pay you in weight, not in style or design.

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post #19 of 21 (permalink) Old 02-05-2009, 09:50 AM
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I cant believe people actually believe anything they see on tv. if the screen is on, assume its a lie




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post #20 of 21 (permalink) Old 02-05-2009, 10:15 AM
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if the screen is on, assume its a lie
So, the steelers LOST the superbowl?
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post #21 of 21 (permalink) Old 02-05-2009, 10:33 AM
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So, the steelers LOST the superbowl?

No, that one is true but Klee Irwin uses Dual Action Cleanse on his greasy hair, not his bowels.
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