Computer crashes - Chicagoland Sportbikes
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Geek Squad to the rescue! fucken computer crashing on you again? another porn site infected your computer? tierd of your wife seeing your anal fisting videos and want to lock her out of the external HD? get the answers you need from our local computer experts.

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post #1 of 33 (permalink) Old 06-28-2013, 03:51 PM Thread Starter
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Computer crashes

I've got desk top that's about 6 years old. Just recently the computer will startup and freeze or will restart on its own. Sometimes it will freeze at the start of putting your password in. Sometimes a 1 min or 2 later. Sometimes after being on for a min, it will turn off and turn back on again. Anybody on here do computer repair. There is a program on here that cannot be replaced so I'm need the hard drive.

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post #2 of 33 (permalink) Old 06-28-2013, 03:58 PM
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post #3 of 33 (permalink) Old 06-28-2013, 04:02 PM
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Which program do you need to save? Seems like a reinstall would be your best bet. 6 years old, if you're running Vista still, it's time to upgrade.

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post #4 of 33 (permalink) Old 06-28-2013, 04:11 PM
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Yep sounds like you need to do a fresh install and upgrade to windows 7 much smoother

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post #5 of 33 (permalink) Old 06-28-2013, 04:25 PM
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Could be overheating. My old CPU would freeze randomly at different times. Processor was shot.

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post #6 of 33 (permalink) Old 06-28-2013, 04:27 PM
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in addition to the above, the powersupply not supplying steady voltage can cause this

check the CPU for dust clogging, reinstall windows, then look at the powersupply if its still acting up

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post #7 of 33 (permalink) Old 06-28-2013, 05:38 PM
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Reboots occurring shortly after start up, happening at inconsistent intervals like you describe, is almost always a heat or voltage issue. Open up the box, clean it out, & make sure fans are working.
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post #8 of 33 (permalink) Old 06-28-2013, 08:06 PM
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as said above, if you haven't opened it in 6 years, it is probably filthy as hell inside. You'll be pulling wads of dust. Clean it out, use some compressed air and it just might fix your problem.
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post #9 of 33 (permalink) Old 06-29-2013, 10:43 AM
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Quote:
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as said above, if you haven't opened it in 6 years, it is probably filthy as hell inside. You'll be pulling wads of dust. Clean it out, use some compressed air and it just might fix your problem.
Just be sure to hold the fan blades with your finger while vacuuming or blasting the air on it, if you start spinning the fan blades shit goes on the bearings and fan is ruined. I recommend vacuum.
Check the temp on the CPU, if it will go above 65șC computer will reboot automatically.

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post #10 of 33 (permalink) Old 06-29-2013, 08:40 PM Thread Starter
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Thanks for the suggestions, unfortunately, I can't do a re-install, the program is for a digital x-ray machine and has a usb key license so it works. I'm pretty sure it's not a heat issue because most of the crashes and restarts happen right away or within 1-2 mins. The hard drive is raid 0, i think because it has 2 hard drives. Since this is for medical use I'm pretty sure that this is right.
Changing the power supply will be my first try. And I'll clean out the case and fans. I hope this takes care of it.
This did happen shortly after I had a problem with the battery back-up. Battery died and no power went through the surge protector. I wonder if some spike went through as the battery died?

Thanks Jae
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post #11 of 33 (permalink) Old 06-29-2013, 10:24 PM
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You could also power machine on >> immediately and repeatedly press F12 >> top right will say "loading boot menu" >> navigate down to "Diagnostics" >> and run that. Any issues should come up

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post #12 of 33 (permalink) Old 06-30-2013, 07:21 AM
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Some additional thoughts if the clean up and PS swap don't fix it.

In this order:

1) Replace the CMOS battery. I've seen some pretty inconsistent behavior when it runs low.

2) check or replace the memory. A bad memory cell can cause the machine not to boot, or to crash unexpectedly.

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post #13 of 33 (permalink) Old 07-01-2013, 10:55 AM Thread Starter
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Well, I changed the power supply and the CMOS battery. It still restarts on it's own. Could overheating really be an issue within 1 min of starting? I've cleaned it out before and it's not a dust issue. Could the CPU be shot?
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post #14 of 33 (permalink) Old 07-01-2013, 10:56 AM Thread Starter
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post #15 of 33 (permalink) Old 07-01-2013, 11:00 AM
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It's a work related exspense. Go shopping. Re order programs.



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post #16 of 33 (permalink) Old 07-01-2013, 11:54 AM Thread Starter
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It's a work related exspense. Go shopping. Re order programs.
It would be nice if it someone else picked it up, but this will come out of my pocket, and the program itself I may not be able to buy again w/o new equipment. 35 - 40K I don't have right now.
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post #17 of 33 (permalink) Old 07-01-2013, 02:46 PM
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Pull the drive(s) put them in a new box. Fairly straight forward with RAID. Boxes are cheap, especially vs. $30k. Oh, I assumed you or your IT guy have run diagnostic reports on the drives to make sure they aren't failing.

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post #18 of 33 (permalink) Old 07-01-2013, 03:03 PM
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Quote:
Originally Posted by CBR954 View Post
I'm pretty sure it's not a heat issue because most of the crashes and restarts happen right away or within 1-2 mins.
The symptom as described above is precisely that of an overheating scenario. Any one of a number of components may be overheating, but CPU is a common culprit.
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post #19 of 33 (permalink) Old 07-01-2013, 05:10 PM Thread Starter
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Quote:
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The symptom as described above is precisely that of an overheating scenario. Any one of a number of components may be overheating, but CPU is a common culprit.
I have it out for someone to look at and he says it is probably a software issue. Any issue w/ the hardware would give me beeps.
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post #20 of 33 (permalink) Old 07-01-2013, 06:14 PM
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Quote:
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I have it out for someone to look at and he says it is probably a software issue. Any issue w/ the hardware would give me beeps.
That is not accurate. Only error conditions that are detected by your BIOS on start-up would "beep" at you.

Simply google "CPU overheating symptoms" for more information. Hell, it even shows up in the first Google result:

http://www.intel.com/support/process.../CS-029426.htm

I'm not saying that CPU overheating is necessarily your culprit. Just that you should not be so quick to dismiss it.
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post #21 of 33 (permalink) Old 07-08-2013, 03:04 PM Thread Starter
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Just got my computer back from a shop in Oak Park. The guy kept telling me it's a software issue, possibly due to a bad hard drive. I have Raid 0 and the guy said it's mirrored so it doesn't matter if one drive is bad the other drive will have the same corrupted files.
I still think Bek is right, and it's more a hardware issue. The guy said it can run for random times. Usually just for a short time and on occasion for longer than an hour.
I'm going to check to see if the thermal compound is good, but in case it is and the CPU is going bad, can I just replace that? Does the mother board have to be replaced too?

Jae
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post #22 of 33 (permalink) Old 07-08-2013, 04:00 PM
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Quote:
Originally Posted by CBR954 View Post
Just got my computer back from a shop in Oak Park. The guy kept telling me it's a software issue, possibly due to a bad hard drive. I have Raid 0 and the guy said it's mirrored so it doesn't matter if one drive is bad the other drive will have the same corrupted files.
I still think Bek is right, and it's more a hardware issue. The guy said it can run for random times. Usually just for a short time and on occasion for longer than an hour.
I'm going to check to see if the thermal compound is good, but in case it is and the CPU is going bad, can I just replace that? Does the mother board have to be replaced too?

Jae
WTF? RAID-0 is NOT mirroring, that's RAID-1.

To your later questions, that remains to be seen. If I were in your shoes and trying to troubleshoot all of this, I'd start with the following steps.

1. Thoroughly dust/clean out the PC. All nooks & crannies, especially fans & power source.
2. Ensure that then powered on, all fans work as expected.
3. Replace the CPU thermal compound with fresh, high quality compound.
4. Run the PC with the box OPEN and an extra portable fan blowing on all hardware. See if the PC can remain active while installing diagnostic software that actively reports AND logs CPU/PC temperatures (all dependent on what is available given your hardware)
5. If PASS, then repeat without extra portable fan.
6. If PASS, then repeat under normal conditions.

7. If fail, then repeat while running in Windows SAFE mode.
8. If fail, then repeat while using a Linux boot CD.
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post #23 of 33 (permalink) Old 07-08-2013, 11:25 PM Thread Starter
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Bek, thanks for the tips. I cleaned the case and fans already. I did take the fan off the CPU and only about 30-40% of the thermal compound was wet. Most of it was dry, so I think this may have been the issue. I'm going to clean off whats there and apply some new thermal compound.
Can you recommend a diagnostic software I can use?
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post #24 of 33 (permalink) Old 07-12-2013, 12:34 PM Thread Starter
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Ok, I replaced the thermal compound and had the computer running in the bios setup and monitoring the CPU temp and settings. The CPU is set to shutdown at 85 degrees c. The temps went past 90 c, which is well past the highest setting for shutdown temp. Surprisingly, when in bios mode, the computer stays on. Anyway, I did notice that the fan speed was supposed to be at full speed when the temp reaches 64 c. Not sure if it was running at full speed, but it did fluctuate up and down erratically.
I guess now I should replace the fan and heat sink. Or is it possible the CPU is bad and somehow overclocking itself and running hotter than what the fan can handle?
Also, I initially couldn't start the computer up because it said the was an error at startup. I went into bios and changed the order that the computer recognizes the hard drives. I have 2 hard drives and I'm not sure if it's raid 0 or 1. I did switch the hard drive took the priority and it seemed to work.
I still get the freezes which I think I can safely say from overheating. Just what to do next is the question.
Thanks for your help.

Is there anybody on here that actually does repair work? I'm planning on sending the computer to Microcenter. Anybody know of a better place? Is Best Buy any good?

Jae
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post #25 of 33 (permalink) Old 07-12-2013, 12:58 PM
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Best buy is great. If you buy a printer and a playstation game they will tell you that this game will not run on this machine.

Microcenter used to be decent but I've heard a lot of bad things recently. I would look for a small repair shop, a recommended one would be perfect ...

Chris
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post #26 of 33 (permalink) Old 07-12-2013, 03:01 PM
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Quote:
Originally Posted by CBR954 View Post
Surprisingly, when in bios mode, the computer stays on.
Not surprising at all. CPU usage is trivial when you're in your BIOs.

Quote:
Originally Posted by CBR954 View Post
Anyway, I did notice that the fan speed was supposed to be at full speed when the temp reaches 64 c. Not sure if it was running at full speed, but it did fluctuate up and down erratically.
I guess now I should replace the fan and heat sink.
It's hosed. Replace it.

Quote:
Originally Posted by CBR954 View Post
Or is it possible the CPU is bad and somehow overclocking itself and running hotter than what the fan can handle?
Nope. That'd be a new one on me.

Quote:
Originally Posted by CBR954 View Post
Just what to do next is the question.
Replace the heatsink & fan. Use NEW & FRESH thermal compound as well.

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Originally Posted by CBR954 View Post
I'm planning on sending the computer to Microcenter. Anybody know of a better place? Is Best Buy any good?
Don't bother - they're incompetent. Lonely Raven used to do side work - he's knowledgable. Not sure if he still does and/or has time, but PM him and ask.
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post #27 of 33 (permalink) Old 07-12-2013, 04:20 PM
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Honestly it sounds like it's time for a full system upgrade.

That said, if you're not far from Bolingbrook, I could take a look at it. My schedule is pretty full this weekend, I have 3 other PCs I'm working on right now, but I can probably look at it on Tuesday or Wednesday night.

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post #28 of 33 (permalink) Old 07-14-2013, 10:21 AM
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Swollen capacitors causing fluctuations in the power regulation to the processor.

BAM!

Replacement motherboard tracked down and ordered.

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post #29 of 33 (permalink) Old 07-14-2013, 10:16 PM Thread Starter
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I had a guy at a store that claimed to fix this stuff swear it was all software and the windows xp program needed to be re-installed. Had it for a week too.
Eric looks at it all of 2 min and finds the problem. Good Job!
I only wish you would have responded to my OP 2 weeks ago.
Anyway, if I can get this computer up and running by the end of the week, I'll be very happy.

Jae
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post #30 of 33 (permalink) Old 07-14-2013, 10:19 PM
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fucking bad capacitors. About 7 years ago we had a batch of about 100 HP desktops that had received bad capacitors. It was a big news item, Dell was also affected by this supplier. They all would swell and go bad over time, I spent about 18 months slowly replacing system boards in computers that were scattered around to all my facilities. What a pain in the ass.

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