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post #1 of 29 (permalink) Old 06-22-2006, 04:30 PM Thread Starter
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help with trojan horse

so theres a trojan horse on my 3 week old laptop and trendmicro antivirus isn't finding it. The geek at best buy service counter analyzed my laptop and told me its there but now how the hell do I get rid of it without paying best buy 129.95???? thanks

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post #2 of 29 (permalink) Old 06-22-2006, 04:32 PM
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Are you in town? Bring it to my house tonite, Ill bring it to work and get rid of it.

Do you know what trojan it is, did he tell you?

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post #3 of 29 (permalink) Old 06-22-2006, 04:37 PM
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Did the geek tell you what the name of the Trojan was? See if you can borrow a cracked copy of someones norton antivirus. If you know the name of the trojan you can probably google a fix for it. See if you can extract that info from the geek.

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post #4 of 29 (permalink) Old 06-22-2006, 04:39 PM
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Quote:
Originally Posted by Flounder
Did the geek tell you what the name of the Trojan was? See if you can borrow a cracked copy of someones norton antivirus. If you know the name of the trojan you can probably google a fix for it. See if you can extract that info from the geek.
Hes probably using Norton, thats why he has the trojan.

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post #5 of 29 (permalink) Old 06-22-2006, 04:42 PM
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That or mcafee.. an updated version of either of those detect 99 percent of all viruses.

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post #6 of 29 (permalink) Old 06-22-2006, 04:44 PM Thread Starter
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no, not in town but thanks for the offer. All I know is the cpu is always at 100% usage because of the one process SymWSC.exe is always at or near 98%, he said that is the problem but didn't say thats the trojan horse. Does that help? remember, I'm computer retarded

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post #7 of 29 (permalink) Old 06-22-2006, 04:47 PM
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Quote:
Originally Posted by kc6
no, not in town but thanks for the offer. All I know is the cpu is always at 100% usage because of the one process SymWSC.exe is always at or near 98%, he said that is the problem but didn't say thats the trojan horse. Does that help? remember, I'm computer retarded
No thats the norton security center trying to deal with your problem. I dont know the name of the trojan, but you got the one that attacks a known vulnerability in the Norton suite.

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post #8 of 29 (permalink) Old 06-22-2006, 04:48 PM
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Have you made sure that your definition/pattern files and engine are up to date on Trend Micro install?? And unless you have seen the evidence of the trojan, I would be skeptical of Geek Squad/Best Buy.

Latest def from TM is: 3.527.00
Latest engine is: 8.00

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post #9 of 29 (permalink) Old 06-22-2006, 04:49 PM
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http://www.liutilities.com/products/...ibrary/symwsc/

Looks like thats an executable that shouldn't be cancelled. No way to tell really with out being at your computer. Some viruses / trojans attach themselves to executables like that and jack up your computers usage.

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post #10 of 29 (permalink) Old 06-22-2006, 04:50 PM
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Uhhhh...I thought he was running TM?!?!

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post #11 of 29 (permalink) Old 06-22-2006, 04:51 PM
 
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Go to http://download.com

Do a seatch for AVG.

Download the free version and do a scan.

If it finds a virus, it will clean it.

If it doesn't find a virus, then your Geek Squad friend is a moron (my money's on this option).

Finally...don't ever ever ever ever take your pc to the geek squad/best buy...and don't use Mcafee or Norton either.
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post #12 of 29 (permalink) Old 06-22-2006, 04:53 PM
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Quote:
Originally Posted by BIGGY
Go to http://download.com

Do a seatch for AVG.

Download the free version and do a scan.

If it finds a virus, it will clean it.

If it doesn't find a virus, then your Geek Squad friend is a moron (my money's on this option).

Finally...don't ever ever ever ever take your pc to the geek squad/best buy...and don't use Mcafee or Norton either.
+10 on all counts.

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post #13 of 29 (permalink) Old 06-22-2006, 04:54 PM
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Mcafee and Norton work well for me, they've saved my ass quite a few times.

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post #14 of 29 (permalink) Old 06-22-2006, 04:54 PM Thread Starter
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Quote:
Originally Posted by Phily-D
Have you made sure that your definition/pattern files and engine are up to date on Trend Micro install?? And unless you have seen the evidence of the trojan, I would be skeptical of Geek Squad/Best Buy.

Latest def from TM is: 3.527.00
Latest engine is: 8.00
It updated this morning automatically and I tried to do it again 20 minutes ago. My current def is 3.525.00 and engine is 8.0.1001, says its the most current?

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post #15 of 29 (permalink) Old 06-22-2006, 04:55 PM
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You should also consider getting Zone alarm, spybot search and destroy, adaware. I use updated versions of all 3 of those. You can get them all on www.download.com

You may need a crack for zonealarm though.

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post #16 of 29 (permalink) Old 06-22-2006, 04:59 PM
 
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Quote:
Originally Posted by Flounder
Mcafee and Norton work well for me, they've saved my ass quite a few times.
Understandable...and they're not the leaders for no reason. However, without getting into it, they are system hogging pieces of shit software which I would never install. Let's just put it this way. If I'm building a pc for myself or buying a pc, then I either custom build my own or I buy a leader like IBM. If it's someone else who doesn't know or doesn't care then I tell them to buy Dell.

This is about the same way. By the way, if AVG does work for you, I suggest supporting them with either a tiny donation or buying the pro edition...it will be years cheaper than Norton or Mcafee and you must understand that AVG may have just saved your ass big time.
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post #17 of 29 (permalink) Old 06-22-2006, 05:00 PM
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http://vil.nai.com/vil/stinger/

That is also a good way to get rid of viruses in a stand alone EXE. Works well for the worms that attck the virus programs themselves
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post #18 of 29 (permalink) Old 06-22-2006, 05:00 PM
 
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Quote:
Originally Posted by kc6
It updated this morning automatically and I tried to do it again 20 minutes ago. My current def is 3.525.00 and engine is 8.0.1001, says its the most current?
Then it's looking like your best buy buddy might have made a mistake. Trend Micro is good software that I'd pick over Norton and Mcafee any day too. Try my post about the AVG just in case. Good chance it could be spyware too.
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post #19 of 29 (permalink) Old 06-22-2006, 05:00 PM
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Oh i see what you're saying... I don't keep them on. I update and turn off disable them. I scan manually once and awhile.

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post #20 of 29 (permalink) Old 06-22-2006, 05:03 PM
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Quote:
Originally Posted by BIGGY
Finally...don't ever ever ever ever take your pc to the geek squad/best buy...and don't use Mcafee or Norton either.
I gotta chime in, I agree 100% on not using the McAfee, but only the retail crap they put out. The enterprise stuff is totally different, uses different scanning engines, sits in the registry hive different etc.....

Grisoft(AVG),Kapersky Lab, and eset(Nod32), all have better results than the Norton and McAfee.

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post #21 of 29 (permalink) Old 06-22-2006, 05:04 PM
 
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Quote:
Originally Posted by Kegger
I gotta chime in, I agree 100% on not using the McAfee, but only the retail crap they put out. The enterprise stuff is totally different, uses different scanning engines, sits in the registry hive different etc.....

Grisoft(AVG),Kapersky Lab, and eset(Nod32), all have better results than the Norton and McAfee.
Yea...not gonna start comparing them for his purposes though
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post #22 of 29 (permalink) Old 06-22-2006, 05:08 PM
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Quote:
Originally Posted by kc6
It updated this morning automatically and I tried to do it again 20 minutes ago. My current def is 3.525.00 and engine is 8.0.1001, says its the most current?
Your def is not the latest, but the engine is. Here is a link to the latest pattern file: LINK
lpt527.zip is the one you want; first on the list. You want to extract the two files to the following directory (assuming the app was installed to the default location) C:\Program Files\Trend Micro\OfficeScan Client. You will be prompted to overwrite an existing file "whats new.txt" I believe it is called, say yes to all. After that I would reboot the PC and run a complete scan of the drive(s) making sure to include all subfolders. What symantec oroducts are you running anyway? Symantec has nothing to do w/ TrendMicro?

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post #23 of 29 (permalink) Old 06-22-2006, 05:11 PM
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I have used McAfee for a few years now and haven't had any problems with my computers. I don't think it's as bad as you guys make it sound.

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post #24 of 29 (permalink) Old 06-22-2006, 05:14 PM
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Quote:
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I have used McAfee for a few years now and haven't had any problems with my computers. I don't think it's as bad as you guys make it sound.
Trust me it isn't as bad as it used to be, but it is not as good as TM or as Biggy pointed out AVG. The exception to the McAfee rule is their Enterprise Solution. As Craig pointed out, it is a pretty good product now, but it used to be a total POS. AVG for free or if you want some more bling go with TM.

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post #25 of 29 (permalink) Old 06-22-2006, 05:20 PM
 
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Quote:
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I have used McAfee for a few years now and haven't had any problems with my computers. I don't think it's as bad as you guys make it sound.
It's not bad as in being bad software to detect viruses. It's system intensive, a resource hog, and has other bells and whistles which are utterly useless. Basically put it this way. Any basic user is fine with it...any gamer, designer, phot/video editor would not want to use it. Nort and Mac will work, but will simply:

1) Suck up system resources VERY heavily.
2) Not be as good as a free scanner you can get.

It's like going to the dealer to buy a 4 door sedan and instead driving off in an SUV.
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post #26 of 29 (permalink) Old 06-22-2006, 06:05 PM
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Quote:
Originally Posted by BIGGY
It's not bad as in being bad software to detect viruses. It's system intensive, a resource hog, and has other bells and whistles which are utterly useless. Basically put it this way. Any basic user is fine with it...any gamer, designer, phot/video editor would not want to use it. Nort and Mac will work, but will simply:

1) Suck up system resources VERY heavily.
2) Not be as good as a free scanner you can get.

It's like going to the dealer to buy a 4 door sedan and instead driving off in an SUV.

+1 and the retail version sucks up resources using the "spyware blocker" even when you don't purchase that portion. I had a laptop from my boss that the spyware utility was taking up 98% cpu even tho it wasn't enabled.

lesson: Get the enterprise version if you can. If not, pick up AVG free.
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post #27 of 29 (permalink) Old 06-22-2006, 09:26 PM Thread Starter
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Quote:
Originally Posted by Phily-D
What symantec products are you running anyway? Symantec has nothing to do w/ TrendMicro?
Symantec trial came with the computer and I downloaded trend micro, I deleted the norton/symanted stuff except for shared files.

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post #28 of 29 (permalink) Old 06-22-2006, 09:40 PM Thread Starter
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I went to add/install programs to see what was left of norton/symantec stuff and found a couple things and uninstalled them without a problem. Now my cpu usage is floating 2-5% or so when idle. I feel happy and stupid at the same time lol

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post #29 of 29 (permalink) Old 06-22-2006, 10:13 PM
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Quote:
Originally Posted by BIGGY
It's not bad as in being bad software to detect viruses. It's system intensive, a resource hog, and has other bells and whistles which are utterly useless. Basically put it this way. Any basic user is fine with it...any gamer, designer, phot/video editor would not want to use it. Nort and Mac will work, but will simply:

1) Suck up system resources VERY heavily.
2) Not be as good as a free scanner you can get.

It's like going to the dealer to buy a 4 door sedan and instead driving off in an SUV.

One reason I quit using Mcafee after 4 yrs. Got Internet Security Suite 6.0 when it came out, Worked fine for 2 week until it updated and BAM. 100% for 15 minute before I could get control. Turned out the privacy center (spyware portion) and spam killer were hoggin resources. On teh mcafee forum there was plenty of customers complaining about this for MONTHS. Nothing was done other than to tell the customers, uninstall and reinstall. Before I got banned for threatening to buy another company, I guess about 50-60 were banned before me. Since then, Zone Alarm for firewall and avast for AV. No issues with avast, but I use an older version of ZA since the newer versions (6.0+) are becoming resource hogs like norton and mcafee. Dont use Norton anymore after being infected by the sircam virus a week after norton updated to protect against it. Complete reformat.
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