DSL cuts out when phone rings - Chicagoland Sportbikes
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post #1 of 40 (permalink) Old 07-12-2006, 10:47 AM Thread Starter
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DSL cuts out when phone rings

Filters are installed. The connection is pretty fast for a DSL:

Download = 2.549 Mbps
Upload = 439.07 kbps

But very annoying when the phone rings. Anyone ever have this problem?
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post #2 of 40 (permalink) Old 07-12-2006, 10:48 AM
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whos DLS you signed up with?



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post #3 of 40 (permalink) Old 07-12-2006, 10:49 AM
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Quote:
Originally Posted by ClevisR6
Filters are installed. The connection is pretty fast for a DSL:

Download = 2.549 Mbps
Upload = 439.07 kbps

But very annoying when the phone rings. Anyone ever have this problem?
Never? Been rockin the DSL for yrs now and never once had this issue - I hate to say it but you may need to call SBC (sorry, I know)

I can have my Tivo Updating while I am on the net and still have no issues.

Give them a ring man, that ain't right

"Life is not a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside, thoroughly used up, totally worn out, and loudly proclaiming WOW, what a RIDE !!"
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post #4 of 40 (permalink) Old 07-12-2006, 10:58 AM Thread Starter
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Quote:
Originally Posted by Odysseys
whos DLS you signed up with?

SBC/ATT

When I 1st moved in I was using a different jack; I don't think i had the problem but I can't really remember. I wonder if this jack is messed up, but if it is, why would the dsl work in the 1st place?
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post #5 of 40 (permalink) Old 07-12-2006, 10:59 AM
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do you have ADT?



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post #6 of 40 (permalink) Old 07-12-2006, 11:12 AM
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my guess? you have a bad filter somewhere. or one that is missing or incorrectly installed. My suggestion, go start a large download, and then pick up each phone in the house and listen for static, if you hear alot of static on that line, thats the one with the problematic filter.

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post #7 of 40 (permalink) Old 07-12-2006, 11:15 AM
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For sure it's your Filters that are Fubar bro.

Just go through the Phones in your house and disconnect them then call and see if anything happens.

You can weed out the bad filter that way.

-Mo
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post #8 of 40 (permalink) Old 07-12-2006, 11:24 AM
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If you have a bad filter, lemme know because I should have a nice pile of them, somewhere in this house
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post #9 of 40 (permalink) Old 07-12-2006, 11:34 AM
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Quote:
Originally Posted by ClevisR6
SBC/ATT

When I 1st moved in I was using a different jack; I don't think i had the problem but I can't really remember. I wonder if this jack is messed up, but if it is, why would the dsl work in the 1st place?
when you switched jacks did you make sure that the DSL line is plugged into the correct side of the filter?

I don't mean to insult your intelligence but it's easly mixed up if you're not paying attention.
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post #10 of 40 (permalink) Old 07-12-2006, 12:13 PM
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Most likely it's the filter as everyone is saying but if you can't find the bad one call DSL Support..I'm assuming it's with AT&T; 877-722-3755.

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post #11 of 40 (permalink) Old 07-12-2006, 12:17 PM
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for the love of god don't call SBC/AT&T support if you can help it, I have a drawer full of filters if you need one.
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post #12 of 40 (permalink) Old 07-12-2006, 12:17 PM
 
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I'm just gonna say filter so that it's yet another person saying filter
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post #13 of 40 (permalink) Old 07-12-2006, 12:23 PM
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BTW...We (AT&T) are running a great promotion on DSL right now....$12.99/month for new customers that sign up online for our basic DSL. Our Pro DSL is only $17.99/month and twice as fast as the basic. We also have an Elite package for $27.99/month that is super duper fast...but no need for that. Oh wait some of ya might want that for what you guys download...lol

We also have great deals on Cellular and Dish!!!

Check out our site AT&T

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post #14 of 40 (permalink) Old 07-12-2006, 12:35 PM
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Shameless AT&T plug? heh 6MB is not guarenteed on the DL for the Elite package and the upload still sucks.

no bad mouthing AT&T? they've screwed me over 2 months in a row on my bill. They've only taken over SBC in what, the last 4 months? ha ha and I'm sorry but outsourced DSL support SUCKS!!! it'll take you at least an hour to get them to tell you that the filter is bad and then good luck getting them to send you one.... (they will charge ya for it)

Sorry for the thread rant...... FILTER FILTER FILTER
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post #15 of 40 (permalink) Old 07-12-2006, 01:04 PM
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I agree about us outsourcing DSL support..but hey whatcha gonna do......

And if you are having a problem with your phone let me know. PM me the info and I will see if I can help you out!!!

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post #16 of 40 (permalink) Old 07-12-2006, 01:10 PM
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how come new customers get a good rate and existing customers get it in the cornhole?

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post #17 of 40 (permalink) Old 07-12-2006, 01:23 PM
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Quote:
Originally Posted by Vcook
how come new customers get a good rate and existing customers get it in the cornhole?

the trick is you have to renew at the new rate at the end of your contract. And I guess they send an e-mail about it near the end of your contract.
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post #18 of 40 (permalink) Old 07-12-2006, 01:44 PM
 
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I'll stick with my 20 megabit cable
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post #19 of 40 (permalink) Old 07-12-2006, 02:06 PM
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post #20 of 40 (permalink) Old 07-12-2006, 03:43 PM
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Here's another thing to consider:

What's is dropping? The DSL signal sync or are you just "losing Internet" (meaning you might be losing a LAN connection but the uplink stays). If you have 2.4GHz phones they could be disrupting the signal on your computer if it's on a wireless connection to an access point. I'd guess filters first, but if you have that combination you can do some troubleshooting there too.

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post #21 of 40 (permalink) Old 07-12-2006, 04:07 PM
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evltwinn999, do you work at AT&T at the Hoffman Estates building by any chance?

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post #22 of 40 (permalink) Old 07-12-2006, 10:02 PM Thread Starter
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Quote:
Originally Posted by shadrach
Here's another thing to consider:

What's is dropping? The DSL signal sync or are you just "losing Internet" (meaning you might be losing a LAN connection but the uplink stays). If you have 2.4GHz phones they could be disrupting the signal on your computer if it's on a wireless connection to an access point. I'd guess filters first, but if you have that combination you can do some troubleshooting there too.

aso....

i do have a 2.4ghz phone and I do have a wireless router, but the computer i'm using is plugged into the router with an ethernet cable.

I tried unplugging all filter/phone assemblies to narrow it down (except 1) and swapped the filter on the dsl jack but it still cut out....

I do have an ADT system but is local for now...
I think the water meter is somehow hooked up to the phone line.....
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post #23 of 40 (permalink) Old 07-15-2006, 03:43 AM
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Quote:
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I'll stick with my 20 megabit cable

Same here, but with a 3.5mb cable.
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post #24 of 40 (permalink) Old 07-15-2006, 09:57 AM
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So are you losing DSL sync or just internet? The water meter could be messing with it but whenever the phone rings is odd, can you plug the DSL back into the old jack and see if this is still occouring? you might have a bad jack
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post #25 of 40 (permalink) Old 07-15-2006, 11:20 PM Thread Starter
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Quote:
Originally Posted by Flying_Hellfish
So are you losing DSL sync or just internet? The water meter could be messing with it but whenever the phone rings is odd, can you plug the DSL back into the old jack and see if this is still occouring? you might have a bad jack
i'm not really looking forward to moving everything, but I may have too. I think i am looking dsl sync???; the modem resets about 45 seconds after the phone rings. I'm going to try a filter on the water meter line and see if that helps, if not i'll be untangling a nest of wires....
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post #26 of 40 (permalink) Old 07-16-2006, 07:47 AM
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wait, the modem actually resets? As in all the lights go out? or the DSL light just goes from solid green to blinking red, to blinking green to solid green again. IF just the DSL light is changing then you are losing sync, if the modem is actually turning off and back on you might need another modem.
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post #27 of 40 (permalink) Old 07-16-2006, 04:02 PM Thread Starter
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Quote:
Originally Posted by Flying_Hellfish
the DSL light just goes from solid green to blinking red, to blinking green to solid green again. .

^^^ this one
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post #28 of 40 (permalink) Old 07-16-2006, 08:33 PM
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then you're just losing sync, it's not the modem, it's something on the line, probably a bad jack then, I'd try just pluging the modem in at the other location and test it by calling a few times and see what happens.
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post #29 of 40 (permalink) Old 07-16-2006, 08:54 PM
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Quote:
Originally Posted by shadrach
Here's another thing to consider:

What's is dropping? The DSL signal sync or are you just "losing Internet" (meaning you might be losing a LAN connection but the uplink stays). If you have 2.4GHz phones they could be disrupting the signal on your computer if it's on a wireless connection to an access point. I'd guess filters first, but if you have that combination you can do some troubleshooting there too.
Those phones are a big problem!

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hahahaha, nice try. Everyone knows men age like wine and women age like milk. It's a scientific fact!!
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post #30 of 40 (permalink) Old 07-16-2006, 08:55 PM
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Quote:
Originally Posted by YZFRob
Same here, but with a 3.5mb cable.
I'll stick w/ cable too

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Quote:
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hahahaha, nice try. Everyone knows men age like wine and women age like milk. It's a scientific fact!!
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