Outlook is slow - Chicagoland Sportbikes
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post #1 of 16 (permalink) Old 05-28-2007, 08:30 AM Thread Starter
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Outlook is slow

Outlook has gotten slow -- showing preview pane, moving to next e-mail, opening message, opening attachments, etc.

I deleted some new messages and emptied the 'deleted' folder and response time went back to normal for a couple days. Then it got slow again. Deleting isn't helping this time.

The .pst file is 95meg and the archive.pst file is 34meg, Windows XP SP2, 2 ghz Athlon 64 w/ 512ram w/physical address extension.

Thoughts?
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post #2 of 16 (permalink) Old 05-28-2007, 09:05 AM
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what version of Outlook are you using?

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post #3 of 16 (permalink) Old 05-28-2007, 09:16 AM
BSB > WSBK > MotoGP
 
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Are you connected to an Exchange server?

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post #4 of 16 (permalink) Old 05-29-2007, 11:34 PM Thread Starter
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Quote:
Originally Posted by JoJo View Post
what version of Outlook are you using?
Outlook 2003, version 11.0


Quote:
Originally Posted by shadrach View Post
Are you connected to an Exchange server?
Pardon my ignorance, but "huh?" I know I've heard of Exchange server, but I don't really know about it. In my e-mail account settings, the incoming mail is a POP3 and the outgoing mail is SMTP if that helps.
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post #5 of 16 (permalink) Old 05-29-2007, 11:37 PM
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Have you installed any antivirus software recently?

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post #6 of 16 (permalink) Old 05-30-2007, 12:37 AM
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Is there disk activity (the drive light going on) associated with the 'slowness' or is there no HD access at the time?

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post #7 of 16 (permalink) Old 05-30-2007, 07:34 AM
BSB > WSBK > MotoGP
 
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Quote:
Originally Posted by charger View Post
Pardon my ignorance, but "huh?" I know I've heard of Exchange server, but I don't really know about it. In my e-mail account settings, the incoming mail is a POP3 and the outgoing mail is SMTP if that helps.
Yes that helps; you are not using Exchange. Your .PST file size is well within a normal range, but it could possibly be corrupted. I wonder how many total items you have in it.

Google for tips on Outlook PST maintenance.

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post #8 of 16 (permalink) Old 05-31-2007, 06:33 AM Thread Starter
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Quote:
Originally Posted by Fracker View Post
Have you installed any antivirus software recently?
Nope. McAfee has been there the whole time.


Quote:
Originally Posted by Arch View Post
Is there disk activity (the drive light going on) associated with the 'slowness' or is there no HD access at the time?
Nope, no HC access going on.
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post #9 of 16 (permalink) Old 05-31-2007, 07:22 AM
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Can you quantify the 'slowness' with 'real times' ?

ie: You select a message.. how soon until it is displayed? Are you talking about straight text messages or ones w/ *****ded web links and graphics that it is going to the internet to grab in order to 'render'(display) the message?

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post #10 of 16 (permalink) Old 05-31-2007, 08:36 PM Thread Starter
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Quote:
Originally Posted by Arch View Post
Can you quantify the 'slowness' with 'real times' ?

ie: You select a message.. how soon until it is displayed? Are you talking about straight text messages or ones w/ *****ded web links and graphics that it is going to the internet to grab in order to 'render'(display) the message?


A simple text-only e-mail used to display in the preview pane or open to full screen within a second of being selected. Now it takes 20+ seconds. Deleting the note used to be instantaneous. Now it takes ~10 seconds plus the 20+ seconds to display the next message.
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post #11 of 16 (permalink) Old 05-31-2007, 09:16 PM
i cant feel anything!
 
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Have you installed any new programs? Also, is this a personal machine or work? This I need to know because work programs can be installed and run in the background w/o you knowing.

Also what OS are you running and how much RAM do you have? I have worked on a "LOT" of MS Outlook issues and I think I can help!

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post #12 of 16 (permalink) Old 05-31-2007, 10:20 PM
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Is just outlook being slow or are other programs?

If just Outlook, maybe there's a bunch of deleted space in the pst files and outlook is having to bounce around all over the place in there to retrieve things. You said you deleted some things, but you did not say you compacted them.

- Outlook 2002 & 2003 -

1. On the File menu, click Data File Management.

2. Click the personal folders (.pst) files that you want to compact, and then click Settings

3. Click Compact, and then click OK twice.

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post #13 of 16 (permalink) Old 06-01-2007, 11:25 PM Thread Starter
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Quote:
Originally Posted by lordtoe View Post
... is this a personal machine or work?

Also what OS are you running and how much RAM do you have? I have worked on a "LOT" of MS Outlook issues and I think I can help!
Personal, stand-alone machine.

Quote:
Originally Posted by charger View Post
Windows XP SP2, 2 ghz Athlon 64 w/ 512ram w/physical address extension.


Quote:
Originally Posted by Arch View Post
Is just outlook being slow or are other programs?

If just Outlook, ... You said you deleted some things, but you did not say you compacted them.
Outlook is showing the biggest effect of running slower. While Outlook is in its time delay, the machine waits to toggle to Internet Explorer or other open program. But those programs don't run slow.

You're right. I hadn't compacted. Thanks. I did so now. But .pst file sizes didn't change nor did performance speed up any.
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post #14 of 16 (permalink) Old 06-01-2007, 11:52 PM
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beserk virus checker scanning your email? try turning that off if you have something on your machine
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post #15 of 16 (permalink) Old 06-02-2007, 12:01 AM
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You could be memory pinched.

Did you recently change video settings? (On some systems and hardware types, this can greatly impact machine performance)

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post #16 of 16 (permalink) Old 06-06-2007, 09:41 PM
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rename the .pst file to something else ie .tsp and create a new one.
If that doesn't work try using some of these tools http://www.microsoft.com/technet/sys...utilities.mspx
excellent trouble shooting tools.
You need to see where the problem is being generated.
good luck

Last edited by smiley; 06-06-2007 at 09:44 PM.
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