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Account Managment Specialist Back-up

JOB SUMMARY:
Acts as liaison between field offices and/or the national recruiting centers, shared services, clients, and vendor management offices for order management, candidate submission, vendor management system (VMS) tool management, and central “1-800” coverage. In addition, the AMS acts as first level support for field enquiries on matters such as pay/bill and assignment extensions or terminations for accounts not assigned dedicated national Client Delivery Managers. AMS personnel may also act in the “Service Coordinator” role for those accounts utilizing Spherion’s Order Management System.

RESPONSIBILITIES:
- Retrieve, qualify, enter into Recruiter’s Workbench (RW), and route all orders from assigned Vendor Management Systems (VMS) or other centralized systems to local branches and/or national recruiting centers, and/or Affiliate Vendors (AV)
- Receive, review/screen all candidates submitted by various recruiting resources, submit to client, and enter the data into client’s VMS
- Act as liaison between client and/or vendor office personnel and recruiting personnel (field, national, and AV) in order to facilitate the interview and hiring process
- Act as first level support to investigate and help resolve issues surrounding payroll, billing, or Blueprint (contractual) compliance when no dedicated Client Delivery Manager exists
- Monitor, update, and communicate Blueprint documents when no dedicated client delivery team exists
- Conduct or assist with internal audits as appropriate and when requested to ensure compliance with client specific mandates surrounding issues such as background checks, I9 validations, testing, etc…
- Act as system administrator for various VMS tools as appropriate – maintaining and updating user accounts
- Facilitate new hire candidate hand offs between national recruiting personnel and/or field based recruiters
- Provide internal support to National Recruiting Center Personnel, including the management of field generated requests for assistance orders, client dedicated recruiting team support, and other client or center administrative tasks
- Monitor order and candidate flow and report issues immediately to supervisory personnel
- Ensure all hires are on-boarded successfully and according to account-specific requirements
- Communicate with field locations regarding servicing requirements for VMS/centralized accounts, share best practices
- Maintain all process-related account documents and service guidelines for field organization
- Provide various ad-hoc reports to department manager, account management team, and/or client
- Work closely with Customer Welcome Team to facilitate new client implementations as requested

EDUCATION:
Bachelor’s degree strongly preferred

EXPERIENCE:
Working knowledge of temporary staffing industry with a minimum of 2 years of staffing industry experience
2 – 3 years of experience in a Customer Service environment

SKILLS REQUIRED:
- Intermediate knowledge of Microsoft Office Outlook, Word, and Excel required
- Knowledge of Peoplesoft, Peopleclick, and/or other VMS systems desired
- Strong problem solving and decision making skills
- Strong communication skills – both oral and written
- Strong analytical skills
- Strong planning and organizational skills
- Strong detail orientation
- Ability to travel to field locations or meeting sites as required or during disaster recovery situations (infrequent)
 
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